Yardley Green Medical Centre

I had a fall about 3 months ago. I fell on the clothes horse and bruised my back badly. Got to see the doctor as I had an appointment with another health issue. GP told me it would take 6 weeks for the bruising to come out and I would feel better. However, had to call the GP when in pain and couldn't get through at all. Had to join the phone queue again.

I went in September with a swelling on my foot. Covid boosters were available to us. Was told the next day to book a prostate cancer check. Both myself and wife were both contacted regarding individual health issues. Very happy with the service as far as I'm concerned.

I don't see the GP that often, but they call when the children need injections or need an appointment, I can get one whenever I need it.

Can’t get an appointment and takes a long to get them on phone.

I started to ring from 08.30 Monday morning, until 9am the recording said all lines are busy,at 9am I was number 12 in a queue.The call was answered at 9.20 and was told all appointments were taken and to try again tomorrow. I tried again on Tuesday but with the same result. Not sure what to do next.

They were of great help during Covid-19. Loads of information and support provided.

If you are calling for a GP, You should be talking to a GP only. I should not be telling reception staff why I want to see a GP – Its confidential. Receptionist are not medically trained so they shouldn’t be making a decision about my health.

Before Covid you use to have a dedicated GP, but not anymore. You have to talk to a new GP all the time and even for that you have to wait for 10 days.

They need more staff that’s for sure. You can’t see your GP that’s why A&E’s are full of patients. If GP’s are working properly there will be lot less load on A&E’s.

Since Covid it’s very difficult to talk to them. Whenever you call them you are 40th in the queue. All the appointments are gone in first half an hour.