Yardley Green Medical Centre

Can’t always get an appointment, I have to call early in the morning but rarely get a same day appointment. Doctors and reception staff are good but just getting an appointment is a challenge.

They're hard to get hold of. You call and they only talk to you over the phone after the receptionist decides if you can or need to see a GP. Then they call you and say you need to come in if there are appointments available. It's so hard and you wait a long time on the phone. You call when they say to in the morning or afternoon, and then there are no appointments.

They're okay. They changed a fair bit over covid, it was more electronic and over the phone consultations. It's not great when it's a physical problem and you want to show them something. It's always over the phone appointments now, could do with seeing them face to face or even being offered the option.

Can’t get appointments, all gone by 8am. Supposed to call back in 3 days but it took them 7 days. I am not happy with the service.

Okay, you ring up and take a gamble to get an appointment, it's best to ring earlier. Always leave my number and they'll call if they have any cancellations.

They are good, today we have an appointment at the doctors and its good to get appointments. We don't wait a long time.

Accessing them is good but it does take a long time on the phones. Sometimes me, my mom and dad take turns to call them so at least one of will get through to get an appointment. I am currently waiting for a letter from the GP as I am waiting to be referred to a gender clinic as the one I currently use is being closed down. It has been a 2 year process and they are meant to be referring me to the one in Nottingham but I am waiting to hear from them.

Before it used to be very good, special doctor helped me. It's changed since covid. Can't see her face to face. I now have a new doctor and he doesn't understand me. Went to a diabetic clinic yesterday. Gp don't want to help with exercise. Want to be able to see my own doctor and face to face.

Nightmare trying to ring, ages and ages to get in the queue. Ages to get an appointments, no appointments when they answer, so I ring the next day. It's a military operation to get an appointment.

Could never ever get an appointment. The receptionists are like rottweilers, if you can get past them - great. I say it's personal and that I want to talk to a doctor. The doctors were brilliant.