Tower Hill Partnership

Poor

Receptionists poor. Too slow in getting prescriptions signed by doctors. Booked me an appointment then said I had no appt when I turned up. Turned away when heart rate was over 180bpm. Took myself to walk in clinic, sent to A & E.

They help me.

Very hard to get appt. Nurses and Docs on a whole are good (if you do get to see them) the phone system is diabolical and 2 of the receptionists need re training. I've even witnessed one of them speak to a nurse very disrespectfuly.

It is a case of phoning for days n days to get an appointment, I think they hope you will go away.

Great improved GP services online

Always positive. Staff are efficient and always willing to help.

Called at 8am (several mornings, same thing). There was one caller before me... for 45 minutes. Called back, 17 callers before me... cut off after 1 hour, I managed to get to caller number 7. Shocking. Note to self, tell illness to be patient.

No issues. Not had to use them much but okay when we do. Mainly use mental health services and the hospital for my condition.

When I was diagnosed with Alzheimer’s and Vascular dementia, my GP just told me the diagnosis, gave me my medication and that was it. He never gave me any information about my condition or asked if I need support or signposted me to local support groups. I didn’t know what to do. I felt degraded, I just sat on a chair at home for three weeks without knowing what to do. My wife has never got any information as a carer neither. Now that I am linked to support groups such as the dementia council, I feel more useful again. For someone as active as I was, the diagnosis was a huge blow. The GPs should routinely pass information to patients about dementia cafes, carers, support groups and mental health support for patients & their carers.