Tower Hill Partnership

The online form thing is long. I also have to wake up at 7 to call them.

Hard to book appointments. Reception are bad and ask a million questions. They change GPs all the time. They make no eye contact. Poor communication and misses that human touch.

Good at following up and contacting the hospital to chase referrals.

I struggle to book appointments as it is only online.

The service has been okay. They give me appointments on time. My English is very poor so they always provide an interpreter for easy communication. I am presently pregnant so the GP has connected me with a midwife who referred me to book scans.

Very poor never get appointment can’t get meds right 5 attempts in 5 weeks to collect 1 months medication, after 4 conversations with staff at reception, still not had it, disgraceful. Was told by doctor find another surgery after 26 years, now operating a illegal parking on site car park

Tower Hill Doctors are completely rubbish. They don't listen to patients, you have to fight to be seen or listened to, they don't care about the patients. My son has asthma and wasn't very well the other year. I tried to make an appointment and had to fight for him to be seen for him to be blue lighted in the end. I would say only 2 or 3 doctors there are actually any good. Receptionist staff are rude and unhelpful.

The online system works well. You click on the website, add some notes and they usually give you an appointment the next day. It works well for me. I don't need to call at all for an appointment now. I was quite ill went I went last time and I didn't feel rushed at all and was able to discuss the issue. I was prescribed medication and offered further support.

Very bad in giving appointments and referring to other specialist services.

The GP is good. They see me when I need them and they keep on top of my mental health.