Tower Hill Partnership

I find them so poor, triage is very frustrating, you wait around all morning for a call back - you can wait all day. Usually call you in for a face to face appointment after a call. You end up waiting in all day, it's better than nothing. Bring back home visits.

The doctors would not prescribe another medication for my daughter for her epilepsy event after multiple requests.

It's so difficult to get an appointment, if you don't ring at a certain time the appointments go. They tell you to make appointments online too, but you can't get them.

I can ring at any time of the day but always end up in a long queue. I can never speak to a doctor.

I have only good things to say about this centre. I can usually get an appointment and have been referred to specialist care r.e lungs, when needed. I have also had face-to-face appointments when necessary.

My GP is good but reaching him is very difficult and time consuming.

Always get an appointment. GP & staff are very supportive.

I am very happy & satisfied. They are very helpful all the time, even come for house visits.

I have been with Tower Hill since I was a child and never faulted them in my youth however since merging with another practice things went downhill and even worse since covid. Receptionists feel its their right to pry into every bit of information they like and the GP's just brush you off for an Easy life. They don't actually CARE for their patients with the exception of a small few.

I begrudge having to even give them 1 star.

This is the latest in a long line of by fobbed off regularly but after recently being in a telephone queue for over an hour, I was told to go straight to a pharmacy to get ointment for my daughter’s eye. I explained that she is only a few weeks old and the pharmacist couldn’t give anything for a child that young without perception (you would have thought that a receptionist at drs would know). I was told that she could not be seen by a dr for such an issue, go to a pharmacy and then the call was terminated.

Well I went to the pharmacy on their site, and guess what, he couldn’t give anything for a child so young.

Their staff were also extremely rude throughout my wife’s pregnancy when midwife surgeries were moved from site across Birmingham, she turned up for appointments and staff simply told her the appointment wasn’t at Tower Hill any longer but didn’t direct her to where she should be.

Have a much better service waiting until a weekend, ringing 111 and seeing an out of hours dr.