OHP - Ridgacre House Surgery

I gave an important form for a dementia patient to a receptionist to pass on to the dr for completion on 26/7/21. On 10/8/21 i visited the surgery checking on the progression of the form and was told someone would ring me that day but if they didn’t I should ring the following day. When I rang the following day i was told the form was passed on to the doctor the previous day, TWO WEEKS after I had dropped it off! I remarked “how can it take two weeks to pass on a form?!” so the receptionist said I could make a complaint. Obviously my second visit prompted them to pass on the form. I understand the nhs is stretched atm and I have accepted my friend with dementia isn’t receiving the medical support he needs but merely passing on an important form should not be too much to ask

Excellent service even through this pandemic. A doctor has phone me at home a numerous occasions to monitor my blood pressure and change of drugs together with in surgery blood tests.

Always very helpful, good response times in speaking to a doctor, they also make you aware that there is the online app Livi for video appointments.

Easy to get an appointment if you don't mind which Dr you see. Can be more tricky if there is a particular Dr you are comfortable with. Some reception staff are more helpful than others.

Very difficult to get an appointment. I have a shoulder and joint problem and getting to see my GP was so difficult that I have gone for private treatment for which I have to pay, which I shouldn’t be.

Problems trying to get home visits.
Lack of feedback for blood tests.
Problems trying to talk to surgery on behalf of my elderly neighbour as I am not family.

I and my family have had good experiences with the doctor's surgery. The main problem we have had is to do with getting doctor's appointments.

To get an appointment on the day you need to call after 8.30am, sometimes you can spend up to 20/25 minutes constantly calling to get through to get an appointment that day.
To try to find out when a certain doctor is in to follow up from a previous appointment can be difficult the reception staff are sometimes reticent to let you know.

I know in theory it shouldn't matter which doctor you see, but when you are following up it is easier and more comfortable to see the doctor who referred you, or a doctor you are more comfortable with.

Great Service - I learnt so much from the course, very easy to understand.

Always gets appointments when needed.

When you get to see them they are ok. Two years ago, kept changing tablets and led to heart attack - hospital said should have been referred earlier. Not easy to get appointment - queue earlier than 8am. I don't go online which is the only other way to get an appointment.