OHP - Ridgacre House Surgery

Only had a text to say make an appointment for flu jab, was able to make the appointment easily.

Had my emergency X-ray and on 9th Jan 2020 had first appointment with consultant and in Nov 2020 had first hip done and on 2nd April 2021 had 2nd hip done. Gave me option of three hospitals QE, ROH and west midlands hospital. Private hospital was fantastic.

Not easy to call them, you have to wait, you can call 20 times. Not easy to get an appointment at all. When you do get through, they give you a large window that they can call you back in, so you feel restricted and like you can't do anything. I rang them in severe pain and the receptionist told me it was not an emergency and that the GP would call me back within 4 hours. I was in that much pain I ended up going to A&E. The GP makes you feel like there is no help.

Was referred by doctor because of a mole, took no time getting an appointment. They saw me Looked at my mole and said they would refer me as they thought it looked cancerous. They said I would wait up to 3 weeks for an appointment but they had a cancellation at QE and was seen within a couple of days.

They are alright. I am happy with them, can get appointments. But problems with calling if you don’t call early enough you don’t get anything.

They're alright, I am happy with them. I can get appointments, but there are problems with calling, if you don't call early enough you don't get anything.

They're okay, Can't get appointments not even over the phone sometimes.

Very hard sometimes to get an appointment. Staff are friendly.

Can’t get through to them. I am really sad I’ve been with them since last 20 years.

Good reception staff, attentive doctors and nurses. The doctors kept in touch by phone with me and my wife with our bp problems and arranged a face to face consultation and a speedy hospital appointment when I required it.