Midland Metropolitan University Hospital

A very slow moving process. I waited for 3 hours and nobody had any idea what they were doing.

I went to A&E with a fractured hand and was seen within an hour. Excellent care and treatment.

I waited for 4 hours but the staff were quite helpful. It was very busy. They need more staff.

The facilities and staff are nice but it was an 8 hour wait to be seen. 2 stars for the system and long waits but five stars for the staff so 4 stars overall.

I went to A&E and they saw me straight away and checked me over. They saw how bad I was and they helped me very quickly.

I was there as an inpatient for a week recently and the facilities were excellent but they need more staff.

I took my 2 year old to the A&E the week it opened and waited for 10 hours. The staff were good but the system is a shambles and they didn't even have a baby changing area.

Partner was in for a suspected blood clot and meniscus tear after being referred by both GP and Sandwell UTC. Were in there for over 14 hrs, the nurses and reception staff were extremely rude and unprofessional. One of the nurses actually barged into my partners leg (the one they knew was injured already) while she was sat on the floor where they’d left her. This was coincidentally about 30 seconds after we had complained about the treatment of the nurses. She then had the audacity to huff at us as if it were our fault without an apology. When we tried to tell another member of staff about this, we were told that because we couldn’t name the nurse who did this by name that they couldn’t do anything and we shouldn’t wait where we’re in the way. Even though we were waiting where she’d previously told us to wait.
Aside from this, all the nurses and staff were very rude, disrespectful and quite entitled and arrogant during the whole ordeal. It’s disgusting that these people are paid through peoples taxes yet they treat and speak taxpayers like they’re subhuman. Travesty of a hospital, every A&E nurse and receptionist working on 21/02/25-22/02/25 should be ashamed of themselves.

My son was admitted with pneumonia and sepsis the staff are rude and not interested. One nurse came in to give medication and didn’t even know what he was being treated for and had music playing through her phone in her pocket! Another nurse clearly had no clue about infection room control walking in and out seeing sick patients with fleece on and headphone in one ear. As a nurse myself I’m absolutely appalled by the care and delivery in this hospital. You don’t get medication on time it’s 2 hours after it’s due, left crying In pain and they just sit there!
My son is also asthmatic and has been asking for his nebuliser since 11pm last night.
Another incident my son was almost a victim of a drug error she was about to him a second dose of a drug he had been given 10 minutes prior as the previous nurse hadn’t signed off the dose.
I will be making a complaint about the whole experience.
It’s clearly not able to keep up with the huge demands with very little staff.

I had a PTSD episode and I was on majors and taken great care of. Outside room 6 - please tell her she's amazing