Hockley Medical Practice

The appointment timing for me is very difficult.

The pharmacy inside the surgery is well stocked with excellent staff.

I have recently joined them and they are very good and helpful. I can get appointments very easily.

Bit of struggle sometimes, have to call at 8am in the morning, long queue and can’t get through to them. When I do get through to them they are helpful with some of the things that I asked them about. Bit of a wait for CBT therapy. Waited 6 to 8 months but when I did get the help it was helpful.

Just get phone calls appointment wise. It's a struggle to see them face to face. They deal with my diabetes but it's hard to get a face to face appointment.

Sometimes get appointment and sometimes don’t. start calling at 8am and wait a long time but they didn’t answer. They have too many patients. I give up with those people. Went to the GP for mental health issues and they prescribed me medication but I would like to do counselling. They said they would refer me on but they have not done anything yet.

Impossible to get an appointment. I've seen a lot of staff come and go. When you have an appointment, you have to wait an hour to see the GP. It seems like it's the norm. You'll explain symptoms and they will cut you off and prescribe medication. My daughter was having headaches which I thought was down to her Mental Health. They said it wasn't her Mental Health and that she'd get over it.

Had blood text, easy to arrange. Called on Tuesday and asked for a time for Thursday and they arranged it.

Long telephone ques and then no appointments. When you say how urgent the support you require is they say call tomorrow or go to a walk in centre. When you attend the practice it is not busy and not an informative environment

Good doctors but could be better with appointments.