Hockley Medical Practice

I was very disappointed with my recent appointment. The experience was far from patient-centred care. I was not given the opportunity to fully explain why I was there; I was interrupted several times and unable to finish my sentences.

I requested a blood test but was never informed what would be checked. This is a basic right, and patients should always be given clear information about their treatment.

There was no compassion shown during the consultation. I was stressed and worried about my health but did not feel supported or understood.

I left the appointment feeling dismissed, anxious, and unheard, which is unacceptable.

Two weeks on still waiting for my medical summary my taxi badge is about to expire I urgently need the later, instead of printing out the later, just wasting of time. Very weak customer service skill.

Shocking! So difficult to get an appointment. Rude reception staff and they simply don’t care. They missed my health condition. I raised concerns with the CQC and they rated the practice as good. It says it all really. Read the google and healthwatch reviews. This was once a good practice but since a previous Dr left, it’s gone downhill. I left this practice as I was genuinely worried they would miss something. Some of the reception staff do not treat patients with respect or dignity.

They took a long time to register me. But once I was they were fine. They give good advice and I can get appointments. They told me to use 111 whilst I was waiting.

Unbelievable, you call 8:00 am and at 8:29 no more appointments, Someone told me to call 111. I thought they ignored me and my condition.

This service is excellent. The doctors provide very good advice and treatment and I'm happy with the care overall.

Practitioners leave and their patients are not notified and their care is not followed on or through.
Important information given to them is not recorded on the system.
Medical notes are sent to wrong hospitals and doctors.
The main Dr is absolutely rubbish and totally dismissive. I see him walking around with a tea cup more than I see him with patients.
Follow up calls are never made.
They will prescribe your meds way past your medication review date, no problem.
If I could have rated them 0 stars and less I would have.
Absolute disgrace. They genuinely do not care.

It is very hard to get appointments here.

They referred me onto City after a year. Rubbish. I can't also understand why I can't get appointments

The centre could be better. My child had a skin rash so I called and they asked me to send pictures and then prescribed medication. The doctor is good and when pregnant I was well taken care of. They need to give more appointments out for adults not just the children.