Heartlands Hospital

My Mom who has dementia, went in for gallstones ended up falling from hospital bed while receiving one to one care. She now can't go back to her care home as they cannot deal with her needs. She's now been stuck in hospital for 4 months all dignity and quality of life gone. All she does is scream and ask to go home, the grand kids can't even see her as its so distressing

I had an operation at Heartlands Hospital and had to stay in. The worst thing about it all was the food it was horrible!

There are lots of people in A&E for colds taking up too much time. They should really do something to make sure they need to be there.

The wait time in children's A&E was very long but the care was very good once we were seen.

I was there for 5 hours hungry and in pain, was sent there by my GP to rule out stroke nobody cared. I came home. 6 hours later the doctor from the next shift phoned to see if I still wanted to see her. It's an abattoir no accountability... they are arrogant and ignorant, it's a hole still open at the expense if the taxpayer

Last year I couldn't see through one of my eyes so I went to Heartlands. They discharged me and said that they need to put me onto a specialist service at QE, but they took ages to do that.

Can't thank all staff from paramedics, doctors, nurses, catering staff, for their care and attention in my emergency. Called 111, ambulance arrived in 15 mins and I was taken straight into majors. A nurse and doctor saw to me immediately, wonderful care. Massive thank you to all involved, bless you.

Attended A & E for 2nd time in a fortnight, diagnosed with Atrial Fibrillation the 1st time and discharged within 30 minutes of being on ward because they needed the bed. Had to attend again as I felt unwell and Atrial Fibrillation was bad. 3pm in the afternoon had blood tests, x-ray and observations that were checked every hour was then told I would have to wait and see a medical doctor and it may be some time. Exactly 16 hours on a hard plastic seat in A & E which was very painful as I have Fibromyalgia and wouldn't have been comfortable for anyone. I can't complain about any staff they were all very kind and helpful. The A & E waiting room needs improving only two toilets. Whilst sitting there 5 different lots of handcuffed criminals came in all escorted by two members of the Police felt uncomfortable by this and very stressful. I finally got admitted to cardiology ward and medication was adjusted

My experience of Heartlands Hospital has been rubbish. I have been admitted 9 times with the same issue and they did nothing to treat me. I believe that I was treated poorly due to my addiction issues.

I sometimes go here for physiotherapy. When I last went there he made me push against his palm for strength and then said, see you in a week. Next week went to the doctor and the same thing and said that's better, I'm finished, then sent me on my way