Heartlands Hospital

My husband has been in Good Hope, Heartlands & QE over the last 4 weeks, in fact he’s back to Heartlands as I write. Most of the nurses, doctors & auxiliaries are caring, hardworking and dedicated. However, I can see after visiting all day, every day, that it is actually the patients who are the problem with the NHS. Most of them are rude, arrogant and think they’re entitled to everything on a plate. They must have been dragged up to believe they can talk to people who are caring for them in such a way and don’t realise how lucky they are to have the service in the first place. I could write a book on what I have seen and I feel so depressed having witnessed it.

Ward 12 - I had surgery and it was really easy to get to places in the hospital. I was in a wheelchair and staff would take me around. They could however work on the food.

Wait in A&E was quite quick, they gave good advice and dealt with the issue I went for, they were good.

The care here was very good and I was not hanging around too long waiting for my appointment.

I came into A&E and was sent to the frailty clinic who sent me on for emergency cardiac care. Overall I'm happy with the care.

I came here for an ultrasound which went fine. I'm happy with the service and care I received.

The care I received on the gastroenterology ward was amazing. The staff couldn't have been nicer.

My trip to A&E was horrible, I'd say it's the worst experience of my life. I spent 12 hours waiting in awful pain and wasn't given painkillers for 4 hours. The nurses were lovely though which did help.

My experience of Heartlands Hospital A&E department was very good. I was seen and treated within 2 hours which was very quick.

My experience of Heartlands Hospital has been generally good. I have had to attend a number of appointments including x-Rays, tests and general outpatient appointments. I have been happy with treatment, the difficulty is getting into the system, accessing GPs to be referred on to the hospital for treatment.