Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive positive feedback from our patients. If you feel you would like to provide further comments as to how we could improve your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the Endoscopy Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

kindest regards, Patient Experience Team

Thank you for your five star rating and for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

Thank you for taking time to leave feedback about your care at Heartlands Hospital whilst in the A&E department. We are pleased to learn that you received the treatment that you needed and sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding you treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team

Please accept our sincere condolences on the sad loss of your father. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are really sorry to hear that your father did not receive better patient experience and in particular the poor patient care that he received.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any concerns and issues you have. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards, Patient Experience Team

We are sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team