Heartlands Hospital
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Based on 1417 reviews
Reviews (1417)
Staff and doctors do not care about informed consent
ward 2 at Birmingham heartlands
October 24, 2022
My mother was taken to hospital. She cannot communicate well with the staff due to language barriers and dementia. I look after all her needs but despite leaving countless messages with nurses and doctors nobody calls me. My mum is afraid and I cannot even see her. She tells me that she is bullied to give blood and she is told that if she does not she will not get the CT scan she was promised. Whatever the case may be staff cannot get informed Consent from my mother. But they clearly do not have an issue with this. Doctors refuse to speak with me. Nurses never answer the phone and wont come to the door. My mum is used as a pin cushion as staff cannot find a suitable site to draw blood. Each member takes an average of 4 attempts causing immeasurable pain and suffering. I have raised this with the team and PALS ...nothing nobody cares. I wad told Heartlands hospital is an abattoir, I thought that was extreme but not any more. My mums here us declining due to her ill treatment at this hospital.
Fine
Maternity
October 19, 2022
The birth experience was fine. The recovery affected me. He was unsettled and the midwife came in and told me his cry was a hungry cry and to feed him, when I had been for the past three hours. When I got home and explained everything to the visiting student midwife - she looked in his mouth and discovered he was tongue tied and sent me to Kenilworth to have it done privately as its no longer accessed on the the NHS.
Midwives were good
October 7, 2022
Been alright to be honest, all good, mrs gave birth there. The midwives were good there. The midwives were good.
Short staffed but nice staff
October 3, 2022
I had to go for an operation. But I have to go to the hospital for a check up. They were short staffed but the nurses and food was nice.
Heartlands team is equally good
September 30, 2022
We were transferred to Heartlands Hospital from Birmingham Children’s Hospital as we live very close by. Heartlands team is equally good as BCH.
Staff very nice
September 30, 2022
I went here for tests. They were nice, very nice. They explained things well and let me know what was going on. My daughter in law also had a baby there, the girls were brilliant.
Inconclusive test results
September 30, 2022
I went here for an eye test and scan. They said the results were inconclusive and I then had to go to Focus eye clinic for further tests.
Was seen straight away
September 29, 2022
Went to A&E with broken hand and was seen straight away. Very good support provided.
Miscommunication
September 27, 2022
They sent my letter all about my knee replacement to the wrong place. They're regularly sending letters to the wrong place. A lot of miscommunication. Letter turn up and I end up missing the appointments or they're for the next day leaving not time to prepare.
Long waits due to waiting on results
September 16, 2022
I had stomach pains, the GPs had originally tried to treat me but the pains got really bad and I ended up going to A&E and was there for 12 hours. The 2nd time I went I had chest and back pains and was there for 10 hours. It's waiting on the results that take the majority of the time.
