Good Hope Hospital

We are sorry to hear of the difficulties experienced by your relative and the poor and undignified care they received. As a Trust we take these concern very seriously and will be looking into the issues you have raised. The PALS team work very hard to try and reach a resolution and to get answers for issues raised by our patients and their families. If you are still not happy with the response from the team then it will be sent to the complaints team and treated as a formal complaint. If you have put in a formal complaint and you have not had confirmation that the complaint has been received then the PALS team can chase this up for you.
Please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk. If you wish to pursue any ongoing issues. The team will be able to assist you in getting your concern look into.

I am sorry that your relatives experience was not a positive one.

Kindest regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team

Thank you for taking the time to post your comments regarding the Endoscopy Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team