Good Hope Hospital
Feedback Rating
Based on 919 reviews
Reviews (919)
Heartbreaking
Ward 17
December 26, 2019
To go and visit my grandad, and then watch and hear a few bad nurses degrade a gentleman, who obviously was extremely old and wore a nappy! For a nurse to shout so all could hear, how he had done a number 2 at least 5 times, to then ask him... can’t you smell it? I can smell it can’t you? Extremely embarrassing disgusting behaviour from a nurse who is paid to care!! Needs retraining in my opinion... I am so glad my grandad has been moved! As I do not know how he was treated when we wasn’t there!
Wonderful staff
Accident and emergency services
December 11, 2019
Had to visit children’s A&E. luckily everything was ok. The staff were fantastic and my son was at ease. Thank you!
Excellent Radiology at Good Hope Hospital
Imaging
December 4, 2019
I have visited Radiology at Good Hope hospital twice in 4 weeks and been delighted at the friendliness of staff and efficiency of the department. On both occasions I waited less than 5 minutes and was seen before my appointment time! I was seen both times by the same Dr, who has a kind, understanding manner. On the second occasion he had to do guided biopsy on me and was careful, thorough and competent, giving good explanations of what to expect and the opportunity to ask questions.
I am very happy with my experience of our services at Good Hope! Top marks!
I am very happy with my experience of our services at Good Hope! Top marks!
Trying to phone ward 11
ward 11
October 14, 2019
Over several days have spent many many hours trying to get through to ward 11 at Good Hope -no one ever answers the phone!!!! Was on for 2 hours this evening. Whilst visiting this horrendous ward I saw the staff walking passed the phone as if it was nt there. Wanted to pick it up and tell the person not to waste their time as they never bother to answer. Also very difficult to find help when on the ward. Have left notes for staff before now as cant find anyone. What a shocking place!!
Lost my blood samples 4 times,
Accident and emergency services
October 13, 2019
Taken with chest pain after 50 min ambulance wait. Was given pain medication. Suspected blood clot or gallstones. Was left for couple of hours at a time with no one checking on me. They had to draw blood 4 times due to losing my samples. Also found out upon arrival they wanted a urine sample was not asked until an hour before I was released. I was not given any food or water at all during my stay. Informed they multiple times I was on medication, I asked for food and water and was not given any. I was released with promise I would return the next day for more tests. I was medicated during my stay and was released alone with no supervision and an inclusive diagnosis. I was not in a ward in a corridor and moved further down repeatedly. Arriving the next day. I was informed my blood sample had been misplaced again and I was bleed again from the same spot as was done the previous day. So a total of 5 bleeds due to lost samples. Currently sat waiting for results. Advised not to eat prior to coming. Have now sat without food or water for hours.
Dig a hole and wait to die, better experience
August 16, 2019
Over the years I have had 2 hospital stays and 2 clinic appointments here. The hospital stays were horrendous, one in particular where I was left in a side room surrounded by bowls of my own sick and diarrhea, for over 2 days before them being cleared, where I ended up re attach gmy own IV line due to staff shortages and general low staff morale. In the end insisting to the docs I'd be better off at home. The clinic appointments were always delayed and late, after waitj g 50mins goi g up and asking if there was a problem being told that they didn't consider 50minutes as running late! So, for the last 4-5 years myself and my family have simply refused to go to this hospital. Now I visit my GP, needing an urgent appointment at the breast clinic he books me in at Good Hope... I asked if it was possible for Heartlands, but apparently not on his option list, I wish I had enquired further as hey, guess what, before u even get to my urgent appointment I get a phone call to say the clinic has been cancelled due to "machine is broken". So... Still no funding available for here then? Still no care? And no reassurances from the appointment team that I would be seen or transferred or even considered now, so yeah, if you're told this is the only hospital available, my recommendation, don't bother, sitting in a hole waiting to die would be a better experience.
Poorly managed discharge rooms
Cardiology
February 26, 2019
In and out of hospital for last 18 months for my heart related problem. I have personal experience of waiting in their discharge lounge for at least two times. They make you sit there for hours and you are without any support, on both occasions there were other patients sitting over there for hours. They should make the system easy & quick for patients rather than putting them under further stress by making them wait for hours.
Sent me to the wrong waiting room
January 31, 2019
I went to Good Hope Hospital for my results for a blood count and found myself waiting 1 hour 50 minutes because they sent me to the wrong waiting room and I only noticed because my daughter pointed it out.
There was no refreshments, the toilets were miles away. There were seats but loads of people were standing. it was freezing as the doors wouldn't close.
There was no refreshments, the toilets were miles away. There were seats but loads of people were standing. it was freezing as the doors wouldn't close.
Good Friendly Service
Accident and emergency services
January 11, 2019
I've been waiting for 6 ½ hours, I was seen by doctor and initial blood test done now they have done more tests and sorting out a bed. Staff are very good and helpful. The Staff are stretched to their limits as they are under staffed. It is overall good except long waiting time. Waiting area is bit small but very neat and clean with water and tea.
High standard Support Provided
Accident and emergency services
January 11, 2019
I've been waiting for 40 mins to be seen. I was received well, initial assessment done in under 30 mins offered water and tea and now waiting in this nice area for further support. Support provided so far is of high standard.
