Good Hope Hospital

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Based on 893 reviews
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NHS patients accepted

Reviews (893)

Misdiagnosed at A&E

Accident and emergency services
March 26, 2025
I went to A&E with stroke symptoms and they misdiagnosed and said it's a migraine. After 2 days I had a stroke and was then in for a month.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Excellent

March 26, 2025
I had hernia surgery here and the care and treatment was excellent.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Good care and treatment

March 26, 2025
I had abdominal surgery and later developed an internal abscess, I was in hospital for four weeks. The care and treatment was good.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

A good A&E doctor

Accident and emergency services
March 26, 2025
I had a loose disc in my lower back and went to A&E. I was seen by a good doctor. They said it will heal within 6 weeks by itself but it took 6 months. I can't fault them for that though.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

Treated her so well

Paediatrics/children services
March 25, 2025
Children's A&E is amazing. They're fast, focus on the kids and you're not just in and out. We were there for 3 weeks as daughter had a head injury. They treated her so well and they really focused on her and got her comfortable for treatment.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Thank you

Patient Experience Team

Provider responded

They bend over backwards for you

March 25, 2025
I just came out of hospital, I was in there for 2 weeks. It was good and I was looked after and cared for. They bend over backwards to make sure you get the best care.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

They've been good

Outpatients
March 25, 2025
They have been good at occupational therapy. They're helpful at getting adaptations at home.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are happy to hear that you are satisfied with the support received from the Occupational Therapy Team at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

A 2 hour wait for an appointment

Outpatients
March 25, 2025
They arranged a follow up appointment. I waited 2 hours and when I went in they said I had coeliac, that was his conclusion and it took him 10 minutes to say that after a 2 hour wait.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team

Provider responded

Not too bad

Outpatients
March 25, 2025
Not too bad. I went the other week for my back and they wanted to operate but they have sent me to hydrotherapy and physio. They keep saying to carry on with what I'm doing.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response.

We are happy to hear that you are satisfied with the care and advice you received from our colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Big up to reception staff very helpful

Accident and emergency services
March 25, 2025
Coming in to hospital was dealt fairly by triage, but siting in the ambulance assessment area I witnessed a doctor pulling a cannula out of a patient with no gloves on and he was hurting him. No communication, treating him like a object. My partner has been waiting for bloods come in for suspected twisted bowel. When speaking with a member of staff he was told they will get to you eventually. Where is the communication? With these people, patients are treated like something they walked in that morning. It’s disgusting.
Kevin Jeremy

Reply from Good Hope Hospital

Thank you for taking the time to provide us feedback - apologies for the delayed response.

If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, or by email PALS@uhb.nhs.uk.

Thank you

Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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