Good Hope Hospital

After leaving Heartlands I was in Good Hope for a week. They gave me a drip but I had an allergic reaction to it. Four doctors didn't listen to me. Only one nurse listened to me. When I was discharged I was in a lot of pain, I had no contact from them and all the letters went missing. I contacted my GP and they said they had no record of my hospital stay.

My mum had surgery after surgery here. One time they cut her intestines which caused a big leak and mum now has a bag.

My partner attended A&E for TIA symptoms, was sat in A&E from 17:30 until gone midnight to be told we were waiting for a bed and couldn't go home due to monitoring. Was moved to a different area and had to spend all night on day chairs.
Was discharged next morning despite being told we had to stay for an MRI.
Was called back in the next day for the MRI and was then discharged again to be rang later that day saying he had to go back in urgently overnight.

Spent the entire night curled up on 2 chairs due to the lack of beds.
They forgot his medication so he had to chase them for it. Staff are rude and unwilling to provide any meaningful updates.

5 days post TIA and my partner is still sat in a waiting room for the stroke team.
Appalling hospital!!

My daughter needed to be monitored during her pregnancy. We visited Ward 4.
After a very difficult weekend, today’s appointment was wonderful.
A midwife joined us and she was the epitome of excellence. She was kind, supportive and extremely empathetic. She was patient and listened well, allowing my daughter to feel listened to and fully supported.
Thank you, you made an amazing difference to my daughter today. Thank you also, for taking time to explain the monitoring machine to me. Seeing my grandchild’s heart rhythm brought me to tears.
You are a super midwife and deserve all the praise we can give you.

Maternity were very good and the care was excellent. Did tests and referred her to the Children's hospital.

A generation study was picked up and cord blood sample was taken and within a month of baby being born we were offered an appointment for the next day. They were very good and even told us not to worry. Really good.

They don't care, no care for people. Not good at all. My nan was there not long ago and she was left. They didn't care at all it's disgusting.

I had an x-ray and all was okay. It was easy to find and the staff are great.

I was waiting 19 hours for a bed.

Brought my daughter, a minor under SEDS (eating disorders team within FTB) intensive intervention program, experiencing chest pain, dizziness, affected vision, headache.
We had been advised to go to A&E by her Core Worker in the SEDS team. Summary of the visit: it took 12 hours to get an ecg, blood pressure check and blood tests done and reviewed, one set of which was ordered after the results of the standard blood results came back, to request electrolytes check which should have been clear would be needed at the outset given her eating disorder and recent refeeding regime. It took around 6 hours before they took any bloods and 7 hours before they did an ecg - for an extremely underweight girl with chest pains. This is appalling. The length of visit also meant that she entirely missed her evening meal and evening snack as she cannot/will not eat in a public place - while on a regime that absolutely requires 3 meals 3 snacks every day, consequently undermining the work that we and the SEDS team are doing to restore weight. Both the ECG and (presumably) bloods could have been done as part of triage which would have saved at least 7 hours of our visit.
There is now a real danger that if our daughter suffers symptoms again she will not report it to us, and something serious could be missed.