Good Hope Hospital

Feedback Rating

Based on 917 reviews
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Reviews (917)

Excellent service and care from everyone

Accident and emergency services
May 20, 2025
I have been to A&E 4 times over the last 6 weeks, 3 times by ambulance. The paramedics, nurses, HCAs, volunteers have without exception been exemplary. I couldn’t have asked for better care. They are so busy but remain cheerful and pleasant in spite of this.
Thank you all.
Hilary Crowley

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues and volunteers at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Good care and follow up

May 20, 2025
I had a hip operation in April 2024 and the doctor did a good job. The follow up was good and I'm on the med. I stayed in for two weeks and they then set up a care package for carers for 6 weeks when discharged.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital, as well as receiving assistance from the Carer Support Service.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

They did blood tests

Outpatients
May 13, 2025
I had a blood test and they said I had low iron, I was anaemic. I saw the doctor who wrote a letter and did more tests, they said I would need tablets through the GP.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We are really happy to hear that you had a positive experience during your recent visit.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team

Provider responded

Told me I was fine

Accident and emergency services
May 7, 2025
I waited for three hours and the doctor just glanced at everything, laughed and said you are fine. He gave me some medication.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to leave feedback regarding your recent visit to Good Hope Hospital Birmingham - apologies for the delayed response. We are extremely sorry to hear that your experience was not satisfactory.

All patient feedback is very important to us. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Very good at neurology

May 7, 2025
Neurology is very good. It's very easy to get in contact with them.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from the Neurology team at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Very good

Accident and emergency services
May 7, 2025
I went to A&E in May 2023 and they referred her over to paediatrics who then said she would need to be seen at the Children's hospital. They were very good.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Didn't know what was happening

April 30, 2025
I ended up at MAU and the nurses didn't know what the doctors wanted to do. I was there for 3 days. I understand they're stretched but I needed to know what was happening.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care and communication fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best wishes

Patient Experience Team

Provider responded

A great experience

Maternity
April 30, 2025
Maternity midwives were perfect, I was well cared for. A great experience.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our midwives in the Maternity Team at Good Hope Hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Best Wishes

Patient Experience Team

Provider responded

Compassionate and kind staff

Maternity
April 30, 2025
I had both of my children here. The staff are compassionate, kind and understanding.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team

Provider responded

A very good service

General Surgery
April 30, 2025
I waited over a year for an operation. I was out the same day. It was a very good service and the staff are kind and helpful.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital Birmingham - apologies for the delayed response. We really appreciate hearing positive comments regarding the services we provide.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/give-feedback/

Kind regards,

Patient Experience Team

Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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