Reviews (893)

They're good

July 22, 2022
They're a bit lacksy daisy but they're good.
Anonymous

Lack of communication

July 7, 2022
I went into hospital before Christmas with Pneumonia and was sent home just in time for Christmas, but in February an ambulance turned up at my house and took me back to hospital. They didn't tell me why they were taking me to the hospital.
Anonymous

Reply from Good Hope Hospital

I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of communication you are experiencing. If you wish to pursue the issue you have raised could you let the Patient Relations Team know on 0121 424 0808 or by email: pals@uhb.nhs.uk. The team will be able to deal with your concern and take the necessary action in order to resolve the issues you have raised.

Kind regards
Patient Experience Team


Provider responded

Stay on the falls Unit

July 7, 2022
They were really good, I had a fall so had a stay on the fall's unit. Though it was really good, I was happy to go home.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Good Hope Hospital, Falls Unit. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

I always have a good experience

June 20, 2022
I go there for my respiratory issues. I always have a good experience with them.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at Goo hope Hospital, Respiratory service. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

I was turned away from hospital

May 26, 2022
I am a European living in UK. With all the new changes I am scared to use medical services because I was turned away from hospital when had a hernia / Trapped Nerve.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk The team will be able to direct you to the help or support that you need for the concerns you have raised.

Kind regards, Patient Experience Team


Provider responded

They need more staff

Accident and emergency services
May 25, 2022
Went to A&E and waited for 2 hours in pain. They need more staff ASAP.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Got appointment for eyes after 26 months

May 24, 2022
Got appointment for eyes after 26 months of initial appointment.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Seen after 8 hours of waiting

Accident and emergency services
May 24, 2022
I phoned 111 and paramedics came and they took my husband to A&E. He was lying for hours there in wet clothes due to urinary infection. He was later diagnosed with Pneumonia and given bed after 8 hours of waiting.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Waiting for treatment for two years

May 24, 2022
My husband is waiting for Glaucoma treatment for two years.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

I have had no appointments

May 24, 2022
My lymph gland were checked after every 6 months but since COVID I have had no appointments.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

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Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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