Reviews (893)

I get the help

December 12, 2022
Taken myself there when I need to see a doctor. I get the help unless you catch something from there.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the very good and helpful service you've received. It is always lovely to received such positive feedback from our patients.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team


Provider responded

I have to get referred

December 12, 2022
Went there for rehabilitation for 11 months and dealt with all consultants. I went up to the hospital to try to speak with someone and they say I have to get referred.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about the Good Hope Hospital.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
Kindest regards, Patient Experience Team


Provider responded

Taken 3 years now.

December 12, 2022
My little boy 4 months old has eczema and was referred to dermatology taken 3 years now. Doctor says too many people waiting.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that you had such a long wait.

We are keen to listen to your concerns in more detail to understand more about what has happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Long wait

Accident and emergency services
December 12, 2022
Take kids to emergency when they cannot get an appointment. Long wait, sometimes wait till 5 / 6 am in the morning from going in the night. Sometimes go at 8am and leave at 4pm.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your experience with our Paediatric Emergency Department was not a positive one, in particular the issues with the long waits you experienced.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

complete lack of communication from anyone

Trauma & orthopaedics
December 9, 2022
rude abrasive nurses who couldn't care less. left alone and not eating for 3 days, nurses couldn't be bothered. I feel that at 83 he is being left to die on ward 16
Mrs Christine Hendry

Reply from Good Hope Hospital

Thank you for taking the time to provide feedback about the Good Hope Hospital and apologise for the delayed response. We are really sorry to read about the concerns you have raised and in particular the issues with the lack of support and the attitude the a nurses.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team


Provider responded

Good

December 6, 2022
It's been good, there for appointment. Tell me somewhere that is better.
Anonymous

Reply from Good Hope Hospital

Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the very good and helpful service you've received. It is always lovely to received such positive feedback from our patients.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team


Provider responded

Hard to communicate with staff

November 25, 2022
I used the hospital. It was hard to speak. Today has helped to be able to tell the nurse what is wrong. Nurse was very nice.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the Service at Good Hope Hospital. It is lovely to receive such positive feedback from our patients especially when you have benefitted from being able to speak to a nurse. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team


Provider responded

They were really good

November 24, 2022
I had surgery at Good Hope hospital, they were really good no problem at all. Easy to get to. I’ve had better luck in getting hospital appointments than GP.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience.

Kind regards, Patient Experience Team


Provider responded

Good doctors

November 21, 2022
I was in there for 10 hours. I waited a good many hours to see the doctor. They were really good when I saw them. They did X-rays and blood tests. It turned out I had a fracture in my back. Hospital was brilliant. They sent my results to the GP the next day but I had to wait weeks to discuss them with my doctor.
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding your patient experience at Good Hope Hospital. We are sorry that you had such a long wait for our services. We are continuing to have a great deal of pressure on our resources which is having a major impact on our waiting times.

It is always lovely to receive positive feedback about our staff from our patients.

Kind regards, Patient Experience Team


Provider responded

Endoscopy team,superb

Cancer services
November 17, 2022
From bowel cancer screening through to colonoscopy procedure really,good information and brilliant staff,never done a review before,but I was impressed
Anonymous

Reply from Good Hope Hospital

Thank you for taking the time to post your comments regarding the service at the Endoscopy Clinic in Good Hope Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kindest regards, Patient Experience Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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