College Green Medical Practice - OHP
Feedback Rating
Based on 354 reviews
Reviews (354)
Terrible
December 22, 2022
Terrible, cant get appointments. Have to wait for a phone call convo for a referral for a hearing test which will be in 2 weeks.
The injections were fairly painless
December 1, 2022
I had a steroid injection in each of my knees this week. It was fairly easy to get the appointment with my named GP, who is one of the doctors who does injections. My appointment was over an hour late, but earlier in the morning he had a complex case to deal with. The injections were fairly painless, and the doctor discovered a bit of loose bone, for which I’m going to have an x-ray.
Different doctor every time I go
December 1, 2022
Getting an appointment hasn't been too bad, my gripe is that I have to see different doctor every time I go.
Excellent GP
December 1, 2022
Excellent GP treated me for vertigo, very gentle, extremely good with explaining everything and extremely successful treatment.
Shambolic
November 26, 2022
Problems with many prescriptions I order with items being left off - today is was my Fostair inhaler yet again meaning the brilliant pharmacy at Kings Cotteridge have to pick up the pieces and write an emergency prescription. It’s also inconvenient as I have to make a second journey.
They’re improving
November 14, 2022
Better then they were, they’re improving. When they moved to this new premises you thought it would be better but they’re getting there.
On 3/10/22 I gave a 3 as anonymous. An update
November 1, 2022
Following my complaint here I was contacted through Healthwatch by the surgery who invited me to identify myself. I made contact with the complaints clerk who invited me to have a double appointment to speak to the doctor who is my designated doctor. The receptionist had not known that there were designated doctors. The Dr explained that we all have a designated doctor who reviews our records, and may have a doctor specialising in something about our specific care, We can ask for appointments with our designated doctor, but in more urgent cases might be seen by a 'duty' doctor.
She asked my permission to speak to the doctor who prescribed the 3 medications.
I was glad to know that someone as experienced as her was indeed taking charge of my records.
I felt very reassured.
She asked my permission to speak to the doctor who prescribed the 3 medications.
I was glad to know that someone as experienced as her was indeed taking charge of my records.
I felt very reassured.
New place poor service
October 29, 2022
I was told the move would make such a difference for the better. Sorry, quite the opposite. Can't get to see my own doctors who know me anymore. The ones I have seen are distant and impersonal. There was one I saw was downright rude to me and spoke to me as if if I was a brainless twit . Sorry to have to say that but true. I am very sad as I was very happy with my surgery and my doctor's. But now I don't even bother to see the doctor any more, only when I have to like a review and this again is with a doctor I do not even know neither does he know me. I don't even get my blood tests every 3 months as the hospital said I should have. I have reported this to the surgery but with no results. I would like to know how all of this makes my surgery better for me. It has made it none existent. Sorry to have to say this but for meet very true.
Difficult to see the same doctor
October 20, 2022
I have been using the v-consult to get appointments. Never know who the doctor will be. Arrangement for call gets longer. Calling reception for appointment isn't any better although receptionists I have spoken to have always been helpful. I'm a number rather than a person/patient in a very long queue. The new centre is becoming impersonal. I wish only the best for CG but I have had at least 2 appointments this year where the doctor lacked compassion, empathy and time.
Bring back our old surgery
October 17, 2022
Since College Green has been up and running we have had nothing but problems trying to get an appointment to the point we are looking to move to a new surgery. The new facility seems to be disorganized in relation to patient accessibility either by phone or online booking services. At the old surgery we at least got a booking within a day or two if we phoned up, sometimes on the day. Latest news letter from the surgery suggests the future isn't much brighter with a gym being installed on the 3rd floor meaning less parking spaces for patients who need help.
