Reviews (83)

Lovely podiatrist

February 26, 2019
Birmingham podiatry service - Summerfield Primary Care Centre - I was referred by my GP promptly and got an appointment within 2 weeks. Lovely podiatrist. Orthotics have made a much difference – pain free walking. It was great how clearly everything was explained and great advice / exercises given. And was called 2-3 times for checks. The insets in my shoes have made a huge difference to pain in my toe points.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking time to provide feedback about your experience of the Trust's podiatry service. Your comments have been forwarded to the team so they are aware of your kind words.

With kind regards

Alison Last


Provider responded

No help & Little Support

Speech Therapy
October 8, 2018
My son has been discharge twice from this service even though my child is not verbal. The service is also very poor in working with parents and teaching them how to help their children. They should do a workshop for parents to teach us what to do then we can learn how to help our children to speak. I have been able to find services that can help my child and I have been able to access these services because I am a proactive parent and educated. But other parents and people I know are unable to get any help and are missing out because of lack of information and help. This is especially difficult for people new to the country with no English. They do not know where to get support when they have children with support needs. My neighbour is new to the country and has a child with autism, and I had to help her on where she could get support.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for taking time to post your feedback and I am sorry the services you have had contact with have not provided you with the support and information you needed. I would welcome the opportunity to discuss your experience with you in more detail and ask that you contact me by phone or email to let me know when would be a convenient time for us to talk. Please contact me on 0121 466 7128 or email Alison.last@bhamcommunity.nhs.uk

I look forward to hearing from you, and again would like to sincerely apologise that you found the Trust services did not meet your expectations.

Yours sincerely

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

Response to phone calls is poor

Wheelchair Services
June 7, 2016
Details are taken over the phone, but time to react to problems is too long.
Mr Bevington

Reply from Birmingham Community Healthcare NHS Trust

Dear Mr Bevington

I am so very sorry for the time it has taken to respond to your feedback; unfortunately this has only been notified to me today. I am also very sorry you experienced delays in responding to your telephone call, and I would welcome the opportunity to find out more about this situation (for example, which service were you calling, what day / time (if you are able to remember), which number did you dial). I appreciate that after this amount of time you may not remember or may not be interested in pursuing the matter, but if you are still willing to get in touch please phone me on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk and I will be happy to look into what happened.

Once again, I apologise for the poor impression you have been left of the service by the delay in responding to your call, and look forward to hearing from you.

Kind regards

Alison Last
Associate Director of Patient Experience
Birmingham Community Healthcare NHS Foundation Trust


Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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