Birmingham Community Healthcare NHS Trust

Feedback Rating

Based on 83 reviews
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NHS patients accepted

Reviews (83)

5 star service

Outpatients
May 29, 2024
A five star physiotherapy service provided.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it's very much appreciated and will be shared with staff.

Provider responded

Good with my daughter

Outpatients
May 29, 2024
I rang to try and change the appointment time to fit around school for my daughter but they said it was the only time they could do. They have been quick with appointments, friendly and good with my daughter.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your valued feedback, it's very much appreciated. If you would like to tell us which service is caring for your daughter so that we can share your comments with the team, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855, or email contact.bchc@nhs.net.

Provider responded

Explain everything very well.

May 29, 2024
I have come here a couple of times. I'm under here until I hear from the specialist and they decide what to do. Explain everything very well and why their doing what they're doing.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it is very much appreciated. If you would like to tell us which service is caring for you so that we can share your comments with them, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Provider responded

Staff are good

Outpatients
May 29, 2024
I waited a long time for the doctor to see me. They are good. Sometimes it can be good, sometimes bad. My shoulder and knee are getting better.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your valued feedback. If you would like to tell us more about your experience, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Provider responded

The staff are very nice here

Outpatients
May 29, 2024
You have to wait past your time. My husband is diabetic and they sent him here. Fairly quick referral, staff are very nice and explain what they are doing when they are doing it.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it is very much appreciated. If you would like to give us more detail about the service, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Provider responded

It's okay here

Outpatients
May 29, 2024
The service is okay here. I see the same person when I come. My GP referred me and it didn't take too long.
Linda Lawson

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback, it is very much appreciated.

Provider responded

Not seen the same nurse twice.

May 13, 2024
I haven't seen the same nurse twice in 7 months. I have to explain things again, each and every time. I still need care for a catheter, to be reviewed and seen on a 3 month basis.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback and we are sorry your experience has not been positive. If you would like to tell us about your care in more detail, please contact our Patient Advice and Liaison Service (PALS) on 0800 917 2855 or email contact.bchc@nhs.net.

Provider responded

Been brilliant

Speech Therapy
April 29, 2024
We are having help provided to help with speech due to hearing loss. There seems to be more help now for Speech and Language therapy. They have been brilliant.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you so much for your feedback, it is very much appreciated.

Provider responded

Problems getting medication

February 12, 2024
Only some tissue viability nurses can prescribe dressings. When more medication needs to be ordered the GP says its not on their list when it is. So we then have to go back to TVN and get it prescribed again.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you for your feedback and we're very sorry that your experience has not been positive. If you would like to discuss this in more detail, please contact our Patient Advice & Liaison Service (PALS) on 0800 917 2855.

Provider responded

Care in the community is much better

January 17, 2024
The children's centre (Frankley) health visitor's have been really good. My health visitor has been very good in particular. It's been up to us how often we saw her. Overall they were keeping an eye on his weight. Care in the community is much better.
Anonymous

Reply from Birmingham Community Healthcare NHS Trust

Thank you, your feedback is greatly appreciated and will be shared with the team.

Provider responded

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Birmingham Community Healthcare NHS Trust

Contact

0121 466 7010

3 Priestly Wharf
Holt Street
Birmingham
West Midlands
B7 4BN

Location

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