Ashfield Surgery

Having to explain symptoms with staff to get an appointment and still making telephone appointments

The doctor is good. He has had special needs training. He has said he would be able to come out to administer my daughters vaccine too.

Phone lines are open in afternoon but be set any appointments left. Why won’t they take appts for the next day? Even a telephone appt?
We are all fed up with the dreaded 8.30am phone system.

Awful, can’t get through for days. Appointments never available, my daughter had urinary infection but she couldn’t have medicine because there was no Face to face appointment available.

My husband can’t use computer and its impossible for him to book an appointment online.

Very difficult to get an appointment they don’t pick up the phone all the time.

The automated system works very well and I have found you are called back promptly. Due to my sons needs he is unable to communicate via video call and we have always managed to get face to face appointments. The receptionists have also been helpful and efficient.

Very rare face to face, very, very few appointments and endless phone calls to achieve one.

Used to be wonderful. Now like all other GP’s almost impossible to get through on phone, and vetted by receptionists. We want majority of appts face to face. So many Doctors now part time - I think at this Practice. They are no doubt working very hard but making patients wait outside in bitter cold weather and rain is awful.

Booking an appointment takes up to an hour to get through to someone. Appointments not always available. Phoned at 8.30,got through at 9.15 told Dr would phone after 2. Dr phoned at 4pm told needed chest listening to but would have to go to out of hours Badger Clinic, Dr booked appointment for 5.30. Had to drive in rush hour traffic from Sutton to Aston, whilst quite unwell to be examined and obtain prescription. 30 minutes to get there had to pass Drs surgery 5 minutes from home.