Ashfield Surgery

This has got to be one of the worst GP practices in the country run by one of the weakest managers in existence.
Made a complaint as my elderly father was told by the practice nurse after his diabetes check to book to see a doctor. The reception refused and said they had no facilities to book an appointment and he would have to use the tablet in reception. When he explained he couldn't see they just shrugged and said he'd have to go only me at home then. No offer of help at all.

Raised a complaint and was sworn at and accused of all sorts of things. Well, the truth hurts sometimes

Waited for weeks to see a Dr, to be told his appointments had all been cancelled. "Didn't a manager let you know" receptionist asked NO that's why l turned up, but his list is OK now but if l need to see him or another Dr l have to wait till September, meanwhile you get left

A good service. The speed of the service is good. I'm happy with it.

No complaints, I can get appointments. They listen to my concerns.

I was speaking to a lady over 90 years old last week. She was angry at not being able to make an appointment at the surgery to see a doctor. She was sent away and told to go on line! It is unreasonable to assume that the elderly and vulnerable can cope with these digital systems. They need a more compassionate attitude from surgery administrative staff.

Not listened to at all. Totally disinterested and told to try and get on with my life.

They have an excellent online booking system. The staff are friendly too.

Online booking helped me get an appointment.

I regularly visit them for covid and flu vaccines. I had blood in my urine and they referred me to the hospital straight away.

It's impossible to get an appointment.