Ashfield Surgery

Waited for weeks to see a Dr, to be told his appointments had all been cancelled. "Didn't a manager let you know" receptionist asked NO that's why l turned up, but his list is OK now but if l need to see him or another Dr l have to wait till September, meanwhile you get left

A good service. The speed of the service is good. I'm happy with it.

No complaints, I can get appointments. They listen to my concerns.

I was speaking to a lady over 90 years old last week. She was angry at not being able to make an appointment at the surgery to see a doctor. She was sent away and told to go on line! It is unreasonable to assume that the elderly and vulnerable can cope with these digital systems. They need a more compassionate attitude from surgery administrative staff.

Not listened to at all. Totally disinterested and told to try and get on with my life.

They have an excellent online booking system. The staff are friendly too.

Online booking helped me get an appointment.

I regularly visit them for covid and flu vaccines. I had blood in my urine and they referred me to the hospital straight away.

It's impossible to get an appointment.

Phoned on the dot at 8.30am opening time to be told 30 in queue. Went private and got an appointment, treatment and prescription within an hour of contacting them. It used to be a great practice but has gone downhill since Covid.