Every care home has its own story, shaped by the people who live and work there. As demand for care continues to grow, it’s more important than ever to understand what life is really like for residents. 

Our new report shares the voices of Solihull care home residents and their families, highlighting what’s working well and where improvements are still needed.

Healthwatch Birmingham and Solihull heard from over 1,000 people about their experiences of Urgent Treatment Centres (UTCs).

We partnered with the Birmingham and Solihull Integrated Care Board (ICB) to support their review of UTCs, and your feedback is already making a difference. Our findings are shaping how urgent care will be delivered in the future by directly informing the ICB’s review and upcoming consultation.

Birmingham City Council carried out a third phase of consultation on the future of its Residential Care Centres, building on feedback from earlier rounds. This phase introduced a new alternative preferred option and included updated Health and Equalities Impact Assessments. Healthwatch Birmingham & Solihull submitted a response to ensure that the views and experiences of patients, residents, and carers continued to shape the proposals and decision-making.