February 11, 2026
"Quick online system and friendly doctors"
Good, I think the new online system is good. It's quicker too. The doctors are all friendly and helpful.
Good, I think the new online system is good. It's quicker too. The doctors are all friendly and helpful.
I can walk here but I can never get an appointment. Not even after my hysterectomy when I couldn't drive. I needed HRT and it took them two weeks to get a prescription. I filled in the online form and they never responded, so I called them. Then still no call back the next day. I was told I would have to wait a month for a routine appointment. Told me to get the notes sent from the private surgeon. It's frustrating and I'm never seen on time either.
I just don't even contact them to get an appointment anymore, because my experience has been so poor. I can never get an appointment. I have lost all faith in them.
They're really good. I don't struggle to get appointments. I don't use them often.
They are useless! I ask for appointments and they tell me to book online. I told them I don't have a computer and they told me to use my phone. I explained that although I have a smartphone I do not know how to use it. The receptionist reluctantly filled out the triage form for me. The attitudes of some of reception team and staff is terrible, but some of them are more helpful and friendly. The doctors are okay when you see them. They recently made an urgent referral to the hospital for me which was good.
They cancel my appointment. I was told to come end of February
Dear patient,
Thank you for your feedback. We are sorry to read about your experience involving our appointment access. Due to unforeseen circumstances, there are instances where a clinic has to be cancelled. Our staff try their best to offer the next available appointment.
If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I have experienced difficulties getting an appointment but the doctors are very good. They made a referral for me when needed. There was not much that they could do to treat me while I was waiting for my hospital appointment.
Dear patient,
Thank you for your feedback.
If you are concerned and would like to discuss this further with a member of the team, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The service seems to be getting worse. I am unable to use the online system I just cannot do it at my age. It's a real pain being sent to different surgeries all over Solihull when your surgery is on your doorstep. I have waited 5 weeks for today's appointment. I am visiting about a pre-existing condition that a doctor has already been treating me for. They told me that if I had any problems to book back in with them. I have been unable to book an appointment with that doctor despite my request and the doctor specifying that I go back to them. That doctor knows me and knows my medical history it would have made more sense for them to allocate me an appointment with him. The service has lost the personal touch it once had. It is very disappointing that things seem to be getting worse and worse.
Dear patient,
Thank you for your feedback. We are sorry to hear about your recent experience following appointments and the support provided. All health form are assessed by our filtering team and are allocated the most suitable appointment slot or action. We aim to book appointments with the requested clinician, however, if the clinician have full clinics or they are not working, then that is hard to accommodate and an alternative clinician is offered.
If you are concerned and would like to discuss this further with a member of the team, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The new online system is very good. It has been much easier to get appointments. The doctors are good, they are very thorough and helpful, and have arranged follow up appointments for me with the nurse.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I am often sent to Grove Surgery for appointments which is not local to me and I have to travel on two buses, which I find difficult at my age. They need to consider locality when booking appointments for people.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I am supposed to book online but it's awkward and it stops me making one.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
If you are concerned and would like to discuss this further with a member of staff please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I sometimes find it difficult to get appointments here. I'm not good at explaining things over the phone and don't stress the severity of things. I have been with them for over 40 years though and the doctors are good. I see a different one every time though and with my dementia I need consistency and to see someone who has the full picture.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Health forms are assessed and allocated an appointment that is most suitable to the symptoms described on the form. This ensures that we are seeing our patients are the most suitable time.
You can visit your nearest surgery and member of staff will support you with submitting the form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
There is a lack of understanding for older people regarding appointment times, accessibility and distance of the appointments given by SHP.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Patients who struggle to access or submit the health forms online can call or visit their nearest surgery and a member of the team will be able to assist them. All our health forms are assessed by our filtering team, who allocate the most appropriate appointment to the details on the request. This system ensures that patients are seen at a suitable time.
If you are concerned and would like to discuss this further with a member of the team, please complete a health form on our Blinx system or give us a call on 01217051105. Alternatively please visit your nearest surgery and a member of the team will be able to assist you by submitting a health form.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I attended the surgery with some concerns about possible angina. The doctor was thorough and listened to me. They made a referral to a cardiologist. I was very pleased with the service I received.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I phoned the surgery on a Monday to get an appointment. I got a call back where they took my details and said I would be contacted I did not receive a call until Saturday from a withheld number. I found this quite strange and was hesitant to answer and unknown number, luckily I did. I then had to wait another 4 weeks for my appointment. The service provided is disappointing.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
SHP in general have been marvellous. I feel like they have always bent over backwards. I have home visits from GPs and can always speak to someone who can help when I call the surgery.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The staff, receptionists and doctors are all very good. I never see the same doctor twice but they have all been good so I have no complaints. It is normal to be seen 5 to 10 minutes late but during my most recent visit the waiting times were terrible and I was waiting for over 30 minutes.
Dear patient,
Thank you for your feedback. We are pleased to read about your positive experience, we will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Our clinicians try their best to stick to the allocated times given for each patient, however, there may be times where, due to unavoidable circumstances, more time has to be given to the patient before you. Our clinicians do see their patients as quickly as possible.
Thank you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Very nice, it can be difficult to get appointments as they're so busy. You can wait a day or two for an appointment to become available because they are so busy.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The surgery is very busy and demand for appointments is high. The phone lines are always extremely busy and you can be holding for nearly an hour. I recently filled out the triage form to make medication changes for my parent, who I care for, and I did not hear from the surgery for two days. I don't think that this is acceptable. The doctors are very good when you see them, seeing them is the hard part!
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The service provided is fine but there are long waits for routine appointments of up to three weeks. I am happy with the GPs once I am seen.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
It takes a long time to get appointments. I waited a few weeks for my last appointment. There are never any same day appointments available when you call to book. The staff try to be helpful but you can tell they are under a lot of stress trying to accommodate people. When I last called the surgery I spoke to a male care navigator who asked me what my concern was. I did not wish to discuss my menopause concerns with a male member of staff.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you do wish to discuss your request with a different member of the team, then please make a polite request and the member of staff dealing with your query with process that as soon as possible. All health forms are assessed by our filtering team, who allocate the most appropriate appointment with the information given . Please be assured that once this has been assessed, patients are given the next available appointment for their symptoms.
If you are still experiencing issues, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
They are terrible. Trying to get an appointment is awful, when I recently tried to get in they told me there was nothing they could do. The care is hit and miss too but most of the doctors are okay.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Lack of access to GP services has been very worrying for me as an SHP/Grove Road patient. If I have a flare up and contact the surgery for an appointment they tell me to go to A&E. I don't think that these flare ups warrant an A&E visit and I feel like they are just fobbing me off. I find it hard to get help, support or advice from them.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
It is very difficult to get an appointment and communication is very poor. I have waited over 4 weeks for blood test results, they tell you to book an appointment to discuss results but you can't book an appointment because there is never any availability. I find the whole system completely ridiculous! I can never see my own doctor. The service provided has really gone down hill.
Dear patient,
Thank you for your feedback. We are sorry to read about your experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I have experienced great difficulty getting an appointment. If I phone the surgery it's not too bad but I have to wait one to two weeks for an appointment. I can only get an urgent appointment if my partner comes to the surgery in person and kicks up a fuss.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. Our health forms are assessed by our filtering team who allocate the most appropriate appointment slot to the details provided on the form. This system ensures that patients are seen at the most suitable time and those with severe and urgent symptoms are prioritized. Therefore, when you receive an appointment slot, it is appropriate with the symptoms you have provided us with. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
It's not easy to get appointments and I find the system pretty poor. The GPs are fine when you get to see them face to face. I have been unable to use the online booking form and it's difficult to get an appointment after 8am by calling the surgery.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I phoned the surgery for an appointment and had to wait two days to be seen. When attending the appointment I waited nearly an hour past the appointment time to see the doctor. The doctors at Grove Surgery are very good but I see a different doctor every time making appointments feel less personal and meaning that you have to talk through your issues at length to explain things which takes up a lot of the appointment time.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us. Our health forms are assessed by our filtering team who advise the most appropriate appointment for the symptoms presented on the form. Our GP's try to honour the 10 minute allocated time for appointments, however, there are unforeseen circumstances which occur that delay this time frame. Please be assured clinicians see their patients as quickly as possible.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
My experience of Grove Surgery and SHP has been good. I can get appointments when I need one and the doctors are good.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I have annual diabetes check ups with the nurse and my experience is generally good.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
The service provided is poor with access being very difficult. I have experienced difficulties with the online triage form. I attended the surgery in person to book an appointment but the receptionist told me that I had to book on via the app and refused to help me. On another visit I attended the surgery to hand in a specimen and the queue to reception was huge. Despite being two desks only one person was at a desk and I queued 40 minutes to hand over a specimen which is ridiculous.
Dear patient,
Thank you for your feedback. We are sorry to read about your experience involving our appointment access. Patients are prompted to submit health forms on their own so that our staff are available to support our vulnerable patients. If informed the care navigators will assist you in submitting your first form so you are more comfortable to have a go in the future. In terms of the queue at reception, when our incoming call requests are high, we will request a member on site to support with this. Reception staff will get to each patient as quickly as possible, however, each query is different and it may take longer to resolve than others.
If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
They test with everything. I book appointments online and they are fast in getting back to me, and they give appointments to suit my needs.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I have no problems with them. The new online system seems to be working okay and the doctors are very good once you're in. I also have no problems getting my repeat prescriptions sorted.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
I have no issues apart from one small blip with the communication recently. I don't go often but when I need an appointment I get one.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
It isn't easy to get appointments here but when you do the doctors are brilliant.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
They aren't good at all. There are no appointments available but when you go in it's completely empty. Digital access is very hard for me. I've been trying to get blood test results and the receptionist showed me and tried to help but I have still been unable to access them. It's a struggle and no good for elderly people. The doctors are fine, I have no complaints it's just getting in to see them that's the issue.
Dear patient,
Thank you for your feedback. We are sorry to read about your recent experience involving our appointment access. If you are still experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
There seemed to be an real issue about a year or so ago but it seems to have gotten better and easier to get an appointment. Wait times to speak to someone are slot shorter. the triage service has improved whereas before it seemed impossible.
Dear patient,
Thank you for your feedback. We will share this with the practice staff. We are constantly improving our service and would like to thank you for sharing your feedback with us.
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/
Poor as you can only access them by phoning. Long waits on the phone. They tell you to not come in to to book appointments over the phone. You can wait up to an hour. They don't have an online system.
Dear patient,
Thank you for your feedback. We are sorry to read about your experience involving our appointment access. If you are experiencing issues obtaining an appointment, please contact us on 01217051105 or alternatively visit your nearest surgery and a member of the team will be able to assist you.
Thank you
SHP Patient Experience Team
You can get help, advice or request an appointment from the practice online between 8am - 530pm Monday - Friday. Visit our website: https://solihullhealthcarepartnership.nhs.uk/digital-front-door/