SHP - Grove Surgery

It takes a long time to get appointments. I waited a few weeks for my last appointment. There are never any same day appointments available when you call to book. The staff try to be helpful but you can tell they are under a lot of stress trying to accommodate people. When I last called the surgery I spoke to a male care navigator who asked me what my concern was. I did not wish to discuss my menopause concerns with a male member of staff.

They are terrible. Trying to get an appointment is awful, when I recently tried to get in they told me there was nothing they could do. The care is hit and miss too but most of the doctors are okay.

Lack of access to GP services has been very worrying for me as an SHP/Grove Road patient. If I have a flare up and contact the surgery for an appointment they tell me to go to A&E. I don't think that these flare ups warrant an A&E visit and I feel like they are just fobbing me off. I find it hard to get help, support or advice from them.

It is very difficult to get an appointment and communication is very poor. I have waited over 4 weeks for blood test results, they tell you to book an appointment to discuss results but you can't book an appointment because there is never any availability. I find the whole system completely ridiculous! I can never see my own doctor. The service provided has really gone down hill.

I have experienced great difficulty getting an appointment. If I phone the surgery it's not too bad but I have to wait one to two weeks for an appointment. I can only get an urgent appointment if my partner comes to the surgery in person and kicks up a fuss.

It's not easy to get appointments and I find the system pretty poor. The GPs are fine when you get to see them face to face. I have been unable to use the online booking form and it's difficult to get an appointment after 8am by calling the surgery.

I phoned the surgery for an appointment and had to wait two days to be seen. When attending the appointment I waited nearly an hour past the appointment time to see the doctor. The doctors at Grove Surgery are very good but I see a different doctor every time making appointments feel less personal and meaning that you have to talk through your issues at length to explain things which takes up a lot of the appointment time.

My experience of Grove Surgery and SHP has been good. I can get appointments when I need one and the doctors are good.

I have annual diabetes check ups with the nurse and my experience is generally good.

The service provided is poor with access being very difficult. I have experienced difficulties with the online triage form. I attended the surgery in person to book an appointment but the receptionist told me that I had to book on via the app and refused to help me. On another visit I attended the surgery to hand in a specimen and the queue to reception was huge. Despite being two desks only one person was at a desk and I queued 40 minutes to hand over a specimen which is ridiculous.