Church Road Surgery

They're not bad, I make appointments over the phone and it's difficult to get through. When I do get through I do get an appointment. Not all the staff listen to what's going on. I've had the same problem for years, they say take a blood test, do that and there's no follow up.

This practice is great. When you call to book an appointment, they answer the phone quickly and you can usually get a same day appointment. I don't need to go in often, but whenever I do I am listened to and I feel heard.

It is difficult to book an appointment with the GP. They are always full when you call. There is an online booking service now which is better. I struggle with my mental health and have been a victim of domestic abuse and self harm sometimes, The doctor is supposed to be in regular touch sometimes. The doctor is supposed to be in regular touch with me due to this, however they are not. When I do see the GP they act like they can't wait to get rid of me. The GP only increases or decreases my medication, but no other help. I do not contact the GP for support anymore as there is no point and it's always the same rubbish. I am also going through menopause and the GP does not help with this either.

The GP is very good and I can get appointments there. They're very good.

The GP should have checked the PSA levels in my blood work for prostate as I have been getting infections a lot in the last year. He didn't do any tests.

They're alright. I find it hard to get appointments if I ring them as they don't answer. They're not terrible though as I will just go into them.

I find the receptionists, nurses and GPs always fantastic. I've been seen at very short notice, I usually call and get an appointment same day. The staff are understanding to my situation and went above and beyond for me quite a few times.

I was given an emergency appointment straight away for my husband who was ill. They picked up my husbands heart condition very quickly and referred him to the hospital where he had two stents fitted straight away.

Long waits on the telephone and it is only nurses who see you. Very rarely I see my GP. No consistency with care or treatment.

The problem with this surgery are the staff. From the practice manager down to the receptionist, they don’t follow any process or procedures outlined on their nhs website. They are extremely skilled in the art of fobbing off and saying “ someone will calm you back “ .
The simplest task appears to be, for them, extremely complex.