Bartley Green Medical Practice

Went for a blood test and they arranged it all quickly. They gave me medication and sent it to the pharmacy really quickly.

It's terrible, waiting for appointment through their new triage service. You do an online form on the morning, wait to see and respond, and it took 5 days. Asked 5 times to put in my medication in.

Yeah, good. Good with people, they look after you.

Rubbish to get an appointment. I book by phone as its hard to use the online system.

They couldn't do enough to help my husband. They sent out nurses regularly. They were excellent.

They weren't helpful. They just sent us to the Children's for crisis support.

I went to my GP as my carpal tunnel was getting worse. They got a referral sorted for me which didn't take too long. Good communication between the GP and hospital too.

Appointments, I can't get them. One of the staff has a bad attitude too. They have bad safeguarding policies and no working cameras. I ordered medication and they put it through late so I don't get it on time. They don't send you for tests.

I was told that my referral letter from my doctor had been sent to my private health care supplier so I could sort my issue out, but it hasn’t

Although the doctors are great, the reception staff, or appointments procedure is infuriating - which is not helpful when already unwell.

I waited on the line for half an hour, got through at 9.20am and was then hung up on, waited another half an hour, finally got through and was asked dob, and why I called, to then be told there are no appointments.

It wouldn't be difficult to first not hang up on sick people, second have a message when calling stating there are no appointments!

No apology was given, I asked about making a complaint and was just given an apathetic response.

Absolute waste of my morning, that made me late for work.