Swanswell Medical Centre

GP referred for hernia in 2021, sent referral form for QE and still have not heard back. Can get appointments but only deal with one complaint at the time. Having a lot of pain with ankle and leg and a lump. First the doctor said, it was a stress fracture another doctor over the phone said it was a torn ligament. With out seeing me. how can they diagnose something like that over the phone.

Every time ring at 8 am, soon as you get through phones full at capacity, when calling first thing in the morning. Can only go to the doctor for 1 thing at the time, so you have to keep calling them, get through at 8:20am no appointments. It’s just wrong. Doctors are fobbing off and won’t refer to see if I still having medical issues.

Shocking! Ridiculous trying to get an appointment. They tell you to call at 8am to get an appointment and then you can't get through. You then get through and there's no appointments left. They're absolutely shocking.

Grand-daughter ended up in hospital as they wouldn't see her, rang for an appointment and said there was nothing. She ended up deteriorating and couldn't breathe.

Not very good. I don't use them there's never anything available. Long waits on the phones and never any appointments. I'd rather use the walk in centre.

Think they doing the best they can . Obviously I whould like to see a GP instead of a phone call and hopefully will soon

Pleasant with most staff, some reception staff rude & abrupt.
Prize Draw Data

During lockdown they retreated into a bubble such that patients were treated as if they all had the plague. They became fixated with on-line triage/appointments to the exclusion of any personal contact. If you went to the surgery they had a phone system outside and kept people waiting outside in whatever weather conditions prevailed at the time. Up till then this practice was a model of how to manage a practice but their obsession with excluding patients from any form of personal contact makes us feel like so much rubbish.

You can not get to see a doctor it all has to be done on line I made a appointment on line and no one got back to me .

Reasonable service though receptionist can be unnecessarily brusque.