SHP - Haslucks Green Medical Centre

My husband was triaged and seen by a nurse. He was given medication and that process was good. He was seen within 4 hours and that system worked well.

The system is run on the presumption that you will be available for a call back. You have one shot to be available. That doesn't work. I told them on the form the available call times and I missed their call as they did not follow the information I provided. This meant I had to restart the process.

First time I used the triage service and it was okay once I got my head around it. I used to call but now you have to go online. It worked well for me so far.

It's hit and miss. The new system should work really well but I don't know what form to fill in. It could be an effective system if people know how to properly use it.

Waiting can take hours as you can be 32 in the queue and I can't book online for my son's appointments. I have to fill in a form and then wait even longer. They told me last week the next available appointment would be 29th November, then they text to say it was today but they didn't tell us they had changed the appointment.

It's okay if you're okay going online but I don't think it's great if you're older. If there is a problem getting online you have to call them anyway and then wait in the queue. The form online is a bit long too. I found myself having to fib to try and get an appointment. It's the last thing you want to do if you're unwell. I have tried to request a certain doctor loads of time and never get him. I also have to wait a long time for an appointment.

The receptionists at Haslucks Surgery are lovely, so caring and they always do their best to assist me.

My experience is awful. Getting an appointment with the new online system is diabolical. I waited five days for an appointment and have been left in terrible pain. When you do manage to get an appointment it could be at any of the surgeries which is not always convenient. The doctors have no clue who you are or why you are attending appointments. Years ago you knew your doctor and they knew you too.

It is not easy to get appointments here. I tried to get in last week and had to fill out a form and send pictures. I ended up having to chase them up 4 times and demand an appointment in person to get one.

The receptionists are friendly and helpful. They help me to fill out the appointment form which I appreciate. The doctors are good too.