SHP - Haslucks Green Medical Centre

I found the surgery fine before they implemented the new triage system. I have waited two weeks for an appointment. I found that calling the surgery worked better for me.

I have been unable to use the online triage system and I have to get my wife to do it for me. I have regular blood tests which are easy to access. When I have needed urgent same day appointments I have got them with help from my wife.

The online triage system is working well for me. I have been able to get appointments using it. There is still a wait for non-urgent appointments but I have been seen on the same day when needed. I do worry for patients that are unable to use the online system for example I have to do it for my husband as he just cannot use it. I worry about people who do not have someone to help them.

The receptionist at Haslucks Green Medical Centre is lovely and so helpful. She treated me with patience and kindness and took time to sort out a problem caused by the pharmacy. I was very pleased with the service she provided. Thank you.

I am happy with the service I have received today but I have left my appointment a little unsure of why I have to go away and send photographs back to the surgery and why the doctor could not do it while I was at the appointment. I am going to have to get help to do this. I felt reassured by the doctor that they are going to make an urgent referral for me to the hospital.

A lot better than it was. Online forms make is vary when you get an appointment. Bit slow with referrals.

I called yesterday and was given clear instructions and a link to complete. It was all really straight forward. I had to rebook the given slot and change the date which was easy and quick to do.

Only ever been here for vaccinations as it not my usual GP. The staff are nice and caring. Bit of a wait for the appointment but I didn't feel rushed.

I filled in the form and the response came through quickly. It would have been easier if I could fill in a form for multiple needs like bloods and examination rather than separate ones.

Frustrating to have to do everything online and then have to come in anyway. The appointment turnaround is not quick, I waited 2 weeks. there needs to be a better system to get long term sick notes.