Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 2079 reviews
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NHS patients accepted

Reviews (2079)

Good information given

Ear Nose and Throat
February 25, 2025
A good and prompt service at ENT and MaxFax. They listen really well. Give good information. The staff are good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ENT Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Seen reasonably quickly at A&E

A&E
February 25, 2025
I was seen reasonably quickly at A&E. The care was good, a well organised service on that day that I visited.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Accident & Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Amazing care given by staff

Outpatients
February 25, 2025
They are good at the prostate clinic. Seen on time for all my appointments. The follow ups have also been good. The care has been amazing by staff.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

'Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Prostate Clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Polite and friendly

Outpatients
February 25, 2025
Very good. We were seen on time. They provided adequate information on how to use a splint and answered questions I had. They were polite and friendly.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Cannot fault them

Physiotherapy
February 25, 2025
I had my first appointment for physiotherapy and it was really good. I cannot fault them, the service or the care received. They listen and answer any questions too.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Physiotherapy Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Sorted my prescription in 15 minutes

Other
February 25, 2025
They were lovely and did my prescription within 15 minutes so I didn't have to pay for parking.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the pharmacy department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

A&E had no recollection of me

A&E
February 25, 2025
I waited in A&E for 6 hours yesterday. My neck was really hurting. I checked with them to see what was happening and they said they had no recollection of me. I then got triaged and they were apologetic and sorted me out straight away. It was late so I couldn't get my medication the same day.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Problems with booking in

A&E
February 25, 2025
No longer book in with staff member, have to use computer screens. This system takes a long time as there are a lot of questions, and myself and others were struggling with it. Many people booking in didn't look well enough to be standing for so long booking themselves in. Unsure if I was booked in at the end of completion so had to check with staff member anyway to check their records.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital – apologies for the delayed response. We are really sorry to hear that on your recent visit, our care fell short of our usual standard.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Better organised here

Outpatients
February 25, 2025
I attended hand therapy clinic and it was alright, a lot better than Worcester, better organised. You aren't waiting too long and there are more services here. The staff have been really good and I haven't felt dismissed at all.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Hand Therapy Clinic.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Mole removal

Dermatology
February 25, 2025
What a fantastic little team, I felt in such capable hands by the a very reassuring doctor and her team, I can’t praise them enough, Thanks to all of you
Peter Alexander

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Dermatogy Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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