Queen Elizabeth Hospital Birmingham

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Based on 2079 reviews
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Reviews (2079)

Cancelled a few appointments due to strike

July 24, 2023
After having mammogram we found that the lump was bigger but lot of delays. Need to improve the issue. Cancelled a few appointments due to junior doctor and nurses strike saying couldn’t do.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have experienced a number of cancelled appointments.

We are keen to listen to your concerns in more detail to try to resolve any outstanding issues if there are any. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

It was disgusting

July 24, 2023
Wouldn’t have gone to QE because of the way daughter was treated during her treatment of cancer. She was on the ward and as the day case they treated her like dirt. It was disgusting.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear relative

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your daughter's experience was such a negative one and there were so many issues with the way she was treated as a day case.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Caring staff, not enough info provided

July 24, 2023
Went for cancer treatment every 4 weeks. Caring staff but felt sometimes my questions and other patients questions weren't answered in enough details.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are pleased to hear that the staff taking care of your cancer treatment have been so caring but also sorry to hear that sometimes your questions haven't always been satisfactorily answered.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Helpful and thorough

July 24, 2023
I visit the hospital often and they are brilliant. They're very helpful and thorough. Never need to ask what's going on they are just very informative.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the service you've received and that staff are so helpful, informative and thorough.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Referred quickly

July 24, 2023
Had a check up for my prostate. I failed the blood test and I got referred for a 14 day cancer check up, it was nothing but they were good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your cancer check up was handled and resolved so quickly.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Excellent staff ,excellent care

General Surgery
July 23, 2023
In QE hospital following left nephrectomy. Couldn't have had better pre and post op care . On EPOC ward following surgery and then transferred to ward 7 to 8 before discharge . As a retired nurse myself I feel I can give reliable feedback and can only thank all members of the team from my consultant to the ward cleaners. I couldn't have received better care anywhere and all staff were kind and professional. My specialist nurse was also amazing . Please thank everyone involved .
Judith Preston

Reply from Queen Elizabeth Hospital Birmingham

Dear Judith

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues on the EPOC ward and the other staff involved in your care and treatment.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

2/3 months to be told shoulder was fractured

July 21, 2023
I had a fracture in my shoulder and they gave me strong medication. They referred me onto x-ray and said I'd get the x-ray results after 7 days. I had to self refer myself to the physiotherapy service there and they had results and told me it was fractured and said they should have sent me straight away instead of leaving it 2 or 3 months to get an answer.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear patient

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you experienced delays in getting a confirmed diagnosis of your shoulder fracture.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at UHB

Provider responded

Interactions with staff was very good

July 21, 2023
I have been there several times, easy to navigate around hospital. Get emails, texts, letters and reminders. Interactions with staff was very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you've found the hospital so easy to navigate and that your inetractions with staff have been so positive.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Top hospital

July 20, 2023
Bad boy menu, food comes from a Caribbean restaurant I'm sure. They always sort me out. They're really caring, staff are nice. Top hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you are so happy with the menu and that staff looking after you have been so caring.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

Care was great, transferred to other hospital

July 12, 2023
Care was great when I was there but they couldn't care for me long term. They arranged for me to go to another hospital and it's been very good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear about the great care you received and that your transfer to another hospital has also been handled well.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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