NHS 111

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Based on 489 reviews
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Reviews (489)

Long wait so gave up

April 25, 2023
I phoned them at 3am and was told there would be a hour and a half wait to speak to someone, so I gave up. I haven't tried to use them again since.
Anonymous

Didn't take long to get through - helpful

April 24, 2023
They didn't take long to get through. They couldn't get me an appointment with the GP for some reason even though I was in severe pain and I needed someone. It was good and helpful.
Anonymous

Really good, point you in the right direction

April 20, 2023
Found them to be really good, they've been really helpful with my 1 year old. They seem to point you in the right direction and get you an appointment.
Anonymous

Better with children than GP

April 12, 2023
Sometimes they're more helpful than the GP because they ask all the questions to see what's wrong, but they're better with children when you can't get through to the GP.
Anonymous

They are helpful

April 6, 2023
They are helpful. They understand your symptoms and tell you to go to the A&E but you know the wait will be 4 or 5 hours.
Anonymous

Directed to the right service

April 5, 2023
They've been fine, the last time I used them they answered quickly and directed us to the right service.
Anonymous

They were helpful

April 5, 2023
I called them for my wife who was struggling to get an appointment with the doctors for her diabetes. They were helpful I think but I do feel like I should have just been able to go to my doctors for this instead of bothering them.
Anonymous

Quite helpful

March 29, 2023
Quite helpful. They usually just send to children’s. Quite quick to get through and they do a call back with in an hour. Usually quick because of the kids.
Anonymous

Navigated us to the right service

March 29, 2023
I rang for my husband, he was ill and I couldn't get through to the GP. They sent him to Good Hope hospital. They were good at navigating to hospital and getting the help my husband needed.
Anonymous

They are alright

March 28, 2023
They are alright, depends what time of the day you call them. Called them for my 7 years old daughter and they ended up sending ambulance.
Anonymous

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NHS 111

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one. NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

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