Newport Medical Practice

So hard it's ridiculous. They take the mickey, send a form. Very rarely get next day appointments or same day ones. They see kids quicker. The doctors are good when you do see them. It's just the waiting time to get an appointment.

It is taking a long time for a diagnosis. The referral was made in September 2024. They send letters saying he is still on the waiting list. He has speech and language support.

Alright, but it's difficult due to language barriers. My children provide support but it can be difficult when they aren't around. The receptionist is able to speak the language. I have to go into the surgery to make an appointment as the telephone takes too long. The staff communicate well and are helpful.

I had a blood test and it was quiet in the surgery. Once she was done I was sent on my way, it took less than a minute.

The pharmacy inside this practice is okay and they're helpful. No problems really, they're very good.

They're okay and I get seen when I need to. No issues in getting appointments. Receptionists could be more helpful rather than grumpy, manners could be improved. There was a phase where appointments had to be made online and that was okay. It would be difficult for my parents to do that as they don't use technology. Repeat prescriptions has to be done on the app which is also difficult. They have to go in face to face.

I find it 100%. You are always 15 out of 20 in the queue though so I put the phone down. I can call back and get appointments.

Very good

I asked my GP to send me to get help with my MH in September 2024 and I'm still waiting.

Honestly this medical practice should close down, they never cared what the patients suffering from. I had a illness for 3 years and they kept giving me pain killer till I done scan abroad then they accepted to refer me to hospital. They got some unprofessional receptionists, all so clearly insane. I was caller number one, waiting 14 minutes for anyone to answer then these two guys hanged up in my face 3 times, because I was complaining about the pharmacist who called me every time not the Dr. They only serving some people good.