Heartlands Hospital

I am sorry to hear about your experience and I am concerned about your poor patient experience and the lack of understand you are experiencing with staff as regards learning disabilities. If you wish to pursue the issue you have raised could you let the Patient Relations Team know by e-mail to pals@uhb.nhs.uk or by phone on 0121 424 0808. The team will be able to deal with your concern and make sure the senior managers are aware of your experience.

Kind regards
Patient Experience Team

Thank you for taking the time to post your comments regarding your positive patient experience at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team

We are sorry to hear about the problems regarding communication you are experiencing please contact our Patient Relations Team if you still require our assistance on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. We are sorry that you have had parking issues. Thank you once again for your feedback.

Best wishes, Patient Experience Team

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

We apologies for the long waiting times this is due to staff shortages and extra pressure on the system at this time.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care you received from Heartlands Hospital A&E Department please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve your issues.

We apologies for the long waiting times this is due to staff shortages and extra pressure on the system.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding the A&E Service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Best wishes
Patient Services Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Services Team