Reviews (1502)

They were unbelievable

July 26, 2022
They were really good with my dad, they were unbelievable. He was on the cardiac ward and the staff were just so lovely. They really looked after him. They were lovely lovely people. The consultants were really good, they did everything for him. When he was in ITU, the nurses from the other ward came to visit him. The communication was excellent. When dad passed, they also gave us a memory box, it was just all so thoughtful.
Anonymous

Reply from Heartlands Hospital

Please accept our sincere condolences on the sad loss of your father. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are pleased to hear about the pleasant and caring treatment your father received; particularly the attention showed and the way you felt reassured by staff which has helped to make his end of life more bearable. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team


Provider responded

Really good.

July 25, 2022
It's really good, I was born there.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

Good

July 25, 2022
They good. They change the beds.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital.

Best wishes
Patient Experience Team


Provider responded

Everything was okay

July 25, 2022
I went to hospital in an ambulance, they gave me oxygen in a mask. Nurses gave me an x-ray and said everything was okay.
Anonymous

Terrible

July 22, 2022
I don't recommend this hospital to anyone. The staff are terrible and rude.
Anonymous

Reply from Heartlands Hospital

We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

I liked talking with the doctors

July 22, 2022
I had to stop here and I enjoyed talking to the doctors. I didn't like when they gave me a needle.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. We are pleased despite some discomfort you had a positive patient experience.

Best wishes, Patient Experience Team


Provider responded

They're good

July 20, 2022
They were good, I was able to talk to them, I was very happy.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

It was clean

July 20, 2022
I stayed at the hospital, the food was good and the hospital was clean. They were always mopping the floors.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team


Provider responded

Didn't have to wait long

July 20, 2022
I went to the hearing clinic and I didn't have to wait a long time. They did a few tests and they gave me hearing aids. They also gave me batteries and said I can call them when I need more batteries.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive positive feedback from our patients.

Best wishes, Patient Experience Team


Provider responded

They were very good

July 19, 2022
I have been in hospital and I stayed in hospital and they were very good. I take two tablets every day and they bandaged my leg and it made my leg worse.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.

Best wishes, Patient Experience Team


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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