Harborne Medical Practice

I used the NHS app to book a call with the doctor. I have always found the doctors and receptionists helpful and polite. In my last call to the doctor's, I managed to explain about 3 different things I was experiencing. I was booked in for blood tests the next day. It took about 5 days for my blood results to come back and a doctor spoke to me about my results. I am now getting appropriate treatment and I'm due to speak to the nurse this Friday. Plus I am now waiting for an x-ray appointment.

My disabled adult child is registered with this practice. I occasionally have to arrange appointments, letters etc on her behalf, the receptionists and GP's have always been helpful and between us we have managed to meet her health needs.

NHS only concern is the virus. I have been unwell and spoken to my gp and NHS111 more then once about my symptons and have been ignored about them

Unhelpful

The GPs themselves are good but getting through for results or an appointment is an absolute nightmare. I routinely wait for 30 minutes in a phone queue or call to be told their phone lines are at capacity and to call later. I don't understand how working people are expected to work with a system like this.

It was excellent. Clean safe & well organized most of all friendly.

The vaccine centre was very well organised and the process was very quick. Thank you to everyone involved in the whole operation!

Lovely helpful people. Queue was long, but moved very quickly. From time I joined the queue until I left after having my vaccine was less than 20 minutes. All the staff/people (think they were all volunteers?) were lovely and helpful

Great service getting my first covid vaccine. GPs and volunteers all very friendly.

Very good, very organised, great team of volunteers