Handsworth Wood Medical Centre

I have been a patient at this surgery over 20+yrs & in the last 10yrs standards are down the toilet. Today for example, I rang for a Gp call back at 8:20am & my call wasn’t answered for 40mins, THEN I was told there’s no more appointments & I’m to call back after 3 o’clock, I’m now on the phone 1hr 25mins, this is NOT normal OR acceptable. I’ve been soo loyal to the surgery but it’s wearing thin.

Can’t queue up. You have to phone them to make an appointment, then they call back. It takes long to get through to the GP. Give 3 calls to make sure.

They have introduced appointment by phone only, It starts @ 8:00 am. I have rang @ 08:00 on 3 consecutive days, I get placed in Queue, they ring back to say all appointments have gone. No idea how many appointments they actually have as you cannot ring any earlier and all appointments are gone even when you are placed in queue @ 08:00. Why cant they give appointments for following day.

I have to go all the way here to get a blood test. It's such a hassle and so far away. Needs to be something quicker.

Not been great. Told to ring at 8am in the morning and its taken months for a blood test. They use the telephone system as an excuse.

Very difficult to get an appointment all the time. Long wait on phone and line drops after 45 mins.

Very difficult to get an appointment, trying to get an appointment since 2 weeks, with no luck.

Really good. They have helped me a lot over the past few months. There is some difficulty getting through on the phones. Sometimes I would rather go to the surgery and wait for an appointment, but you can’t do this. But they are good.

It's okay, I can get appointments but it can take a long time for my children and myself.

I have stood in a queue at half seven to be told at 8 there’s no gp on site. It’s demeaning. If I call by telephone there aren’t any appointments. I work so I can’t stand in line. No leeway for those that work and have family.