Handsworth Wood Medical Centre
Feedback Rating
Based on 123 reviews
Reviews (123)
The appointments system here fails constantly
November 19, 2015
I have been a patient here for approximately 20 years, but over the past 4-5 years since the take over by vitality/ modality or whatever name they wish to call themselves trying to get an appointment is a joke. Your call is never answered & when it is appointments are already taken, I was until February this year taking contraception however after 3 weeks trying to book an appointment, it ran out!
It took them an age to realise I had a frozen shoulder and get a referral for a physiotherapist. After being told by the local walk in centre it wasn't frozen! I have this week finally decided to leave this practice, again due to issues in trying to see a doctor. There call back service fails patients, I requested a call back on Wednesday 18/11/15 twice. Did I get one? My frustration at this forced me to turn up at the surgery on Thursday 19/11/15 as a 'walk in' where I was told they no longer offer this service and I have to call! (That's ok if you get an answer in the first place) so I was told to wait and I would be called. So I waited and waited and waited - 2 hours with my phone on silent, as I was in the surgery, where I had 2 missed calls I found out later this was the doctor calling me! How am I going to hear it when it's on silent as I have said I was in the surgery waiting to see my name come up on the big screen! Communication between reception and patients fails.
This surgery has become to big with more than 16000 patients on its books.
I will now be using the Internet for self diagnosis of any future illnesses I will also be using the Internet to purchase whatever medication I need in the future.
It took them an age to realise I had a frozen shoulder and get a referral for a physiotherapist. After being told by the local walk in centre it wasn't frozen! I have this week finally decided to leave this practice, again due to issues in trying to see a doctor. There call back service fails patients, I requested a call back on Wednesday 18/11/15 twice. Did I get one? My frustration at this forced me to turn up at the surgery on Thursday 19/11/15 as a 'walk in' where I was told they no longer offer this service and I have to call! (That's ok if you get an answer in the first place) so I was told to wait and I would be called. So I waited and waited and waited - 2 hours with my phone on silent, as I was in the surgery, where I had 2 missed calls I found out later this was the doctor calling me! How am I going to hear it when it's on silent as I have said I was in the surgery waiting to see my name come up on the big screen! Communication between reception and patients fails.
This surgery has become to big with more than 16000 patients on its books.
I will now be using the Internet for self diagnosis of any future illnesses I will also be using the Internet to purchase whatever medication I need in the future.
Unable to speak to anybody on the telephone
December 8, 2014
Rang the surgery many times during opening times, press option 1 for the call centre, nobody answers - usually towards the end of the working day i.e. 4pm. Phone system does not give any indication of how long to wait or place in queue
Good service- Doctors attentive
October 1, 2014
Good. Reception- Book appointment time could be improved
