Good Hope Hospital
Feedback Rating
Based on 893 reviews
Reviews (893)
Poor care in A&E
Accident and emergency services
December 21, 2024
We arrived in the department around 11pm. My daughter who is 20 was told by 111 that she had to go to the emergency department at good Hope within the hour. They said they would forward her very detailed medical history. When we arrived my daughter had to repeat out loud and in detail in front of many patients why she had to come in (patient confidentiality non existent in healthcare?) she was then called over to have her blood pressure taken. From the start of our experience till the end not one member of staff introduced themselves. So we have no idea who they where or what their positions where. While we were sat waiting we noticed many patients wearing face masks. We had no idea why but eventually overheard the nurse (I presume she was the nurse from her uniform) telling another patient that the department was full of patients with flu so they had better wear a face mask. I then went over and collected one for myself and my daughter. I think after 2 hours we were called in to see possibly another nurse who managed to take her medical details for a third time without making any eye contact or introducing himself. He then said she needed an ECG but again another unknown person came in and completed this without even a hello. We then returned to the waiting area. By this time my daughters migraine was kicking in. She told the nursing staff that if she didn’t get the correct painkillers she would be in a lot of pain and would start throwing up. They said they would ask the doctor but didn’t seem particularly happy she made that request. They eventually got my daughter some paracetamol which was too little too late. She started repeatedly throwing up in the toilets. During this time the nurses where discussing with each other and a patient what they’re porn star name would be!!!! I went to and told them that my daughter was extremely distressed and had thrown up 4 times in the toilet at which point they wrote down her name on a piece of paper and said they would get back to us. At 3:30 my daughter begged me to take her home at which point we left. I would like to add other issues I had that evening:
1. Patients smoking outside the doors meant that the department filled with cigarette smoke. This affected my asthma
2. The complete lack of care or compassion for any patient in the department. When an elderly lady walked behind the nurse station to speak to the sister she was told off immediately. It was very difficult to get any attention from the nursing staff as the stations where they stood had massive screams on them so it would have been difficult to see a patient who needed help.
3. The toilets were dirty and only one had tissue paper in it. That cubical however did not have a working lock
4. The department smelt of cigarette smoke.
We were there for four and a half hours with no indication of waiting time, the process or what was going on.
5. Shouting patients names across the waiting room over an over again is extremely distressing if you have a migraine. Would a screen showing waiting times not help?
I will be contacting my MP regarding my experience and if I have no joy there I will be seeking legal advice.
1. Patients smoking outside the doors meant that the department filled with cigarette smoke. This affected my asthma
2. The complete lack of care or compassion for any patient in the department. When an elderly lady walked behind the nurse station to speak to the sister she was told off immediately. It was very difficult to get any attention from the nursing staff as the stations where they stood had massive screams on them so it would have been difficult to see a patient who needed help.
3. The toilets were dirty and only one had tissue paper in it. That cubical however did not have a working lock
4. The department smelt of cigarette smoke.
We were there for four and a half hours with no indication of waiting time, the process or what was going on.
5. Shouting patients names across the waiting room over an over again is extremely distressing if you have a migraine. Would a screen showing waiting times not help?
I will be contacting my MP regarding my experience and if I have no joy there I will be seeking legal advice.
Long A&E wait but exceptional doctor
Accident and emergency services
December 20, 2024
Had a long wait in A&E this week waiting for a surgical assessment. Worth the wait though - Dr we saw was exceptional. Genuinely caring and very knowledgeable. She was accurate in her diagnosis and even called 24 hours later to check all was ok. We were so impressed with her. Hope our thanks and praise can be passed on ☺️
Need more staff
Accident and emergency services
December 16, 2024
They need more trained staff to run a smooth operation at A&E.
Very good and helpful staff
Ophthalmology
December 16, 2024
I had my cataract surgery here. The staff were very good and helpful.
Not had the results
December 10, 2024
I had an MRI scan and ECG and they said they would send the results to the GP. The GP said they hadn't had them and I can't get in touch with the doctor at the hospital. I need to know if I can drive again.
Good once I got the results
December 10, 2024
I went for a CT scan and it took ages for the results to come back. As soon they did they sent the information to the stroke clinic as they thought I had a mini stroke and the treatment was good. They were caring.
Waited hours in discharge lounge
December 10, 2024
I ended up waiting several hours in discharge lounge. You wait for hours and there are loads of people in there in the same boat.
Not enough staff for rehab ward
December 10, 2024
Ward 23 is supposed to be a rehab ward but there aren't enough staff. They told me I couldn't do anything by myself and that I would need to ask a nurse for help but they were always so busy so I ended up losing mobility when it came to discharge. I had someone placed at the end of my bed ready for my bed and I was placed in discharge lounge for home.
Long A&E waits before being admitted
Accident and emergency services
December 10, 2024
I waited 5 hours on the back of an ambulance before being taken into A&E. I can't even remember how long I waited to then be seen but they decided I should be admitted and I was on ward 23 for 3 weeks.
Referred on
November 26, 2024
In April we went for a check up as one stent was playing up. It had to be done again so they referred onto Heartlands.
