Good Hope Hospital
Feedback Rating
Based on 893 reviews
Reviews (893)
Rubbish
Outpatients
January 6, 2025
If I'm being honest dermatology are rubbish. The staff can be rude and the system is broken. It's just no good here.
A rude HCA
Imaging
January 6, 2025
The lady who did my x-ray was so lovely, no complaints there. But when they called me they thought I was trying to switch off my phone and the HCA said to me can you hurry up. I just thought that was rude. There isn't any need to speak to people like that. The newer staff now have no manners and all the old school staff have left.
Amazing
January 6, 2025
The hospital is amazing and cared for my mom really well.
Taken care of
January 6, 2025
Directions to MAU are not very clear but there are lots of staff around to direct you to the hospital. They are good in there. The staff take their time and will answer any concerns. I was taken care of.
Really good
Cancer services
January 6, 2025
They were really good and they sorted out PIP once he was diagnosed with cancer. They said there wasn't much that could be done and sent him home to die. They arranged some care from John Taylor Hospice and Perry Trees.
Really quick
Imaging
January 6, 2025
They were really quick in there. I was in and out after my scan.
Finally been seen at ENT
Ear Nose and Throat
January 6, 2025
It has taken a few weeks for the ENT appointment but I have now finally been seen as they are trying to get to the bottom of what is going on.
I felt lost, with no help after
January 6, 2025
I had a stroke and I ended up in there. They gave me no help afterwards and no follow up. It's not very good care. I was hopeful that they would be more helpful but I felt lost.
Poor communication on cardiac ward
Cardiology
January 5, 2025
My father was a fit 85+ , still in full time employment, driving to Scotland every month for work, enjoying far away vacations, generally busy and loving life until feeling extremely lethargic at the end of the Summer. After begging for an appointment with the GP my father ended up so weak he suffered an aortic dissection. After first being admitted to Good Hope resuscitation ward on 12 November then to Majors A then back to the resuscitation ward he was sent to Queen Elizabeth, where they considered his fragile state ( a fairly recent state for which no cause had yet been investigated) too risky to operate, he was sent back to Good Hope cardiac ward where we were led to believe the underlying cause of his fatigue and subsequent dissection would be investigated and treated so he could gather his strength back.
For the first 2 weeks not much happened in regard to the underlying condition( anaemia known but not the cause). Every week a different consultant on ward duty so no continuation in communication or treatment and every week repeating the same history to a different consultant. The week before Christmas, he was deemed medically stable by the weeks Consultant and would be discharged on 18 December although he had only been off the monitor for a day. He had been back on the monitor after a 30m walk 3 days prior, because no wheelchair was available to take him from the ambulance to his PET scan at QE. Despite sharing our concerns that one day off the monitor did not mean stable and if a 30m slow walk was too much for his blood pressure then in his still physically weak condition going home would be dangerous in regard to his dissection rupturing whilst coping with stairs and moving around a large house, we were told further investigations could only be done as an outpatient and he was sent home on December 18.
He died due to hypertension and subsequent ruptured aorta 28 hours later. In my opinion beds needed to be cleared before Christmas and the consultant did not like being challenged on his decision.
For the first 2 weeks not much happened in regard to the underlying condition( anaemia known but not the cause). Every week a different consultant on ward duty so no continuation in communication or treatment and every week repeating the same history to a different consultant. The week before Christmas, he was deemed medically stable by the weeks Consultant and would be discharged on 18 December although he had only been off the monitor for a day. He had been back on the monitor after a 30m walk 3 days prior, because no wheelchair was available to take him from the ambulance to his PET scan at QE. Despite sharing our concerns that one day off the monitor did not mean stable and if a 30m slow walk was too much for his blood pressure then in his still physically weak condition going home would be dangerous in regard to his dissection rupturing whilst coping with stairs and moving around a large house, we were told further investigations could only be done as an outpatient and he was sent home on December 18.
He died due to hypertension and subsequent ruptured aorta 28 hours later. In my opinion beds needed to be cleared before Christmas and the consultant did not like being challenged on his decision.
Very long waits, communication poor
Accident and emergency services
January 3, 2025
My 87 year old mother collapsed at home and was brought in by ambulance. We were transferred twice to 2 more ambulances before we even got into the hospital as by now she was conscious so not an emergency. She then spent the night in majors. After we left in the early hours as we were told she would be there for the night, she was moved again to another identical cubicle. When we arrived the next day her glasses that she wears all the time we're missing. She was confused as she has dementia and had been left alone and couldn't find her glasses. They were never found and we were never given any indication as to why she had been moved to an identical cubicle. It was nearly 24 hours before she was moved to a ward where she could have a much needed shower and by the following day she had been moved again. The care she got when finally on the cardiac ward was good but the palaver beforehand was a nightmare. It worries me if she gets ill again as I would not want to repeat the experience
