Enki Medical Practice

Just kicked me off the books and didn't have a doctor for a while, and I had just had an iron infusion. They're disgusting to be fair.

Unable to book an appointment or speak to a GP since discharge from A&E. Every attempt has resulted in extra long waiting times on phone until no credit left. No appointments available online and every rapid online request results in go to A&E which when accessing my health records show I have done so. By the time you get through no appointments and contrary to the CQC you cannot pre book for a face to face it has to be done on the day. So you have to ring on a daily basis

I go online and click a link on their website. They let you know you know if you can get an appointment. The last time I did it they referred me to the pharmacy. I also was given an appointment for 10am once and they didn't call until 1pm when I wasn't available so I had to start the whole process again.

It's difficult to get through by phone. I waited two weeks to get a face to face appointment. I didn't get the outcome I wanted from one appointment discussing the results. They need to improve telephones and accessibility. More face to face appointments would be good too in a quicker amount of time.

I'm not getting anywhere with them, they didn't respond to my requests. I ended up leaving them.

When you call they take ages to reply. They ask so many questions when trying to get a repeat prescriptions and make you wait a long time.

I always want to cry when having to contact the surgery as I know they won't be able to help.

I was having pain and it was hard to get an appointment. The service is alright. They don't talk much and wrap it up quickly to get to the next patient. It's mainly phone appointments too.

It's impossible to call and arrange an appointment

I went for a heart check up and everything that could go wrong, did. The results were okay and everything is good.