Eaton Wood Medical Centre

Ringing from 8am engaged till 8.40 then 27 in queue no appointments my son is disabled he has a sore throat with spots and white colour cottage cheese look all in his mouth and glands are swollen. He wakes in the night with a checking feeling. On phone to 111 for 2 hours. No response. Phoned surgery back to be told no appointments. Phone 111 back they will be able to get me an appointment. I am still waiting on line at 111 for over a hour. My son is unable to go to a walk in centre because he has a spinal issue and is unable to get there because of pain. Since previous doctors have gone this surgery does not care about patients

The gp is constantly failing to diagnose the health issues and not doing anything to help. My health is worsening every day and the GP is unable to do anything. I have to visit A&E to be seen by a doctor as the GP is not doing anything at all.

This surgery are not interested in seeing patients. When you get through finally after waiting in a queue you are either cut off as appointments have all gone or if you speak to someone they tell you to phone back in the morning. Rubbish!! Some people work. This surgery was also a disgrace during Covid. My elderly neighbour was never visited until it was too late.
They used to be a good surgery but now I am going to leave. And how dare they have a banner outside advertising for new patients when they can’t even see the ones they have.

I'm under a new doctor. I don't go there very often. I wait a long time, sometimes half an hour on the phone. I usually go and wait outside the surgery door at 8am and then they say there are no appointments.

Very hard to get an appointment. Sometimes they triage and then phone me back. Sometimes give me a appointment over the phone but I ask to see the doctor and they usually give me an appointment.

Doctors won’t see you, will only do phone consultations. Very bad service.

I rang the doctors at 8am, must have redialed at least 20 times and it was engaged every time. It was coming up to 8:10am when I finally got into the telephone queue, where there were 40+ people in front of me. I managed to speak to a receptionist at the surgery and tried to explain to her that I'd spoken to both NHS 111 and a doctor from the Badger Clinic who had told me to call and make an appointment - they didn't want to know. She said she just dealt with test results and admin enquiries. I then received a text message to say make an emergency appointment with a female doctor. I rang back but they said they couldn't do anything after 6pm. The next day I called back and the receptionist took my details and it flagged up on the system and said she couldn't understand why they had sent me a text when they should have arranged an appointment for me. I later received a phone call from a doctor who said I had a urine infection and prescribed me antibiotics and told me to bring in a urine sample within the next 10-15 days regardless of my symptoms not pointing to an infection.

I have been going here for many years and I am due to see them soon for a blood test, they're alright.

Can't get a face to face appointment and trying to get a phone consultation almost as bad. Average wait on phone 45mins. No accessibility to book online.

They do not understand Sickle cell so I rarely use them but I can only get certain medicines from them and they are hard to get through.