Eaton Wood Medical Centre

It's changed since covid and they have a new system online. Then it takes weeks to get an appointment. I don't like telling a receptionist what is wrong.

Good to get me referred for my hip. The staff are good too.

They fill in the form for me and usually get back to me the next day. I sometimes avoid using them because of the form. It can be off putting.

Informed Eaton Wood about files being used to remove medical history they are doing the same. Black sharp material from eyes and face covered in scars disgusting smell in my nose and lost half my body weight, refuse to refer me to specialist. Can clearly see my clavicle is broken and protruding, but refused any medical investigations. They say I'm under teams I am not. I’ve been left unable to eat or walk for over a year. I’ve been refused ENT referral. Positive my health is of no concern to these people.

They messed with around me when I was trying to make an appointment, and they messed me around last time when I had my hip checked and they told me to go to A&E when it was something they could have dealt with.

Practically impossible to see a GP. Wednesday and Thursday afternoon goes to 'badger' who are usually unable to respond to a problem.
Have tried to change to another GPs surgery but the now postcode issue prevents this. So very frustrating.

This GP surgery since March has cancelled my dad's diabetic review 5 times in row due to staff sickness, everything it takes weeks to book back in. Now they are refusing to prescribe his medication for his diabetes as he hasn't had a review, however I have all the texts of them cancelling all the appointments, this is disgusting without his medication he will get worse, yet they have continued to cancel his appointment, they never phone send me his daughter a text and then takes forever to get him booked back in, where is the duty of care that they are meant to over see???
I look after my Dad etc...

It's gone online and it's a struggle for my dad. I use the portal but trying to ask a question can be difficult.

Hard to get appointments and they keep changing the system.

They found something on my son's 8 week check up and referred him onto Solihull hospital which was good.