College Green Medical Practice - OHP
Feedback Rating
Based on 354 reviews
Reviews (354)
The online system works for me
July 16, 2025
Really easy and simple as I use the online system. Varies whether you can get same day appointments. It all works for me. The staff are lovely and I feel listened to. I don't feel rushed. They're always friendly and helpful. When I first moved to Brum I was anxious about moving to a new surgery but when i spoke to them here it was like speaking to an old friend. They were really nice and welcoming. It varies which clinician I see but it doesn't affect any of the care I receive.
I made the right decision to move here
July 16, 2025
Waited three weeks for appointment for a specific GP who was recommended to me and that's fine. She was as good as I thought so I've made the right decision to move surgery.
Booked this morning and here I am now
July 16, 2025
It's good. Staff are nice and the surgery is clean. The GPs are helpful. I booked on the phone this morning and here I am now.
Good options for accessibility
July 16, 2025
There are a good variety of options for surgery access. There is online access that send links to book appointments but when you click it the link is always broken. You call and tell them it isn't working, they send a new one and that doesn't work. If an appointment is urgent they see you the same day. If not it's a day or two later. Not always possible to see the same GP. My daughter likes seeing the same one due to her anxiety so they should be more flexible with that.
They listen and are supportive
July 16, 2025
They listen really well and give lots of advice and support. Happy to see me when I need them. I can also request to see a particular GP. There is an online booking system but I prefer to call as one of the times I had to use online it didn't go through.
I find it okay
July 16, 2025
I find it okay. Easy to make appointments. The GP arranges it for me and if they want anything else I go to the desk.
Brilliant
July 16, 2025
Brilliant, really good. Very responsive, when I ring someone answers. A good online booking system. Minimal questions. They don't seem to send out same day appointments but will be within a week and I see the same GP which is good.
Never any issues
July 16, 2025
Never had any issues and always able to get an appointment. I mainly make them online, some of the questions on the form are irrelevant and you feel that you have to make something up to put in that box but other than that no issues.
I can have calls instead of face to face
July 16, 2025
The only criticism I have is that it used to be round the corner but now I have to take two buses to get here. I haven't tried getting a same day appointment for a while. Anytime I need something urgent I can call them and speak to someone. Having that phone call works as I don't feel that I always need to see someone face to face. Sometimes the system brings up the wrong name when I check in.
Long waits for appointments
July 15, 2025
Takes a long time to get an appointment.
