Reviews (67)

Quite good

August 5, 2025
They're quite good. They chase up appointments and the nurses are friendly and quite accommodating.
Anonymous

Good online system

July 30, 2025
Good and I can get an appointment easily. The online service is easy to use, just answer some questions and then they get back to you the same day.
Anonymous

The GP listened and referred me

July 23, 2025
I had an initial appointment 2 weeks ago and they referred me on. That was all they did. The GP was good and listened.
Anonymous

I have no problems

July 22, 2025
So far so good. I manage to get appointments. Staff are helpful and I have no problems.
Anonymous

I don't use online system

July 16, 2025
Generally good. Online is available but I usually go in person or call. I'm a dinosaur and a firm believer that you can't put down subtleties and nuances on paper. You have to be face to face.
Anonymous

Endless poor service delivery

May 28, 2025
Very slow moving. They keep you ages on the phone. They don't give you appointments and lose blood samples and test results. The list of poor service delivery goes on and on.
Anonymous

Excellent support

March 18, 2025
Excellent support provided by my GP during pregnancy. I can easily get an appointment with my own GP.
Anonymous

Reply from OHP-Wychall Lane Surgery

Dear patient
Congratulations on your pregnancy! And thank you so much for taking the time to leave us your feedback. It’s great to read that you have felt supported during such an important time.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

Excellent care and support

March 11, 2025
Excellent care and support. I could not have wished for better. Very grateful. I always feel that I will be listened to and supported with my health concerns.
Anonymous

Reply from OHP-Wychall Lane Surgery

Dear patient,
It is wonderful to read your positive feedback - we are so pleased to know that you feel listened to and supported. I will share your comments with the GP’s and wider team at WLS.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

Been good for over 50 years

January 28, 2025
The send me text messages to ask how I am and ask me to come in for blood tests and they get them arranged easily. I've been with them over 50 years and they have been good for all of them.
Anonymous

Reply from OHP-Wychall Lane Surgery

Dear patient,
Thank you so much for your positive feedback, we really appreciate it.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

They listen and are helpful

December 3, 2024
They are good but you have to wait a long time to get an appointment. When you do get in, the GP or nurse listens and are helpful.
Anonymous

Reply from OHP-Wychall Lane Surgery

Dear patient
Thank you so much for your feedback and 5 stars, much appreciated.

The frustration in waiting for a GP appointment is, unfortunately, a widespread issue affecting all of us.

WLS attempts to address this issue by offering patients different options to secure an appointment.

None urgent appointments can be booked via a V consult, which is a form submitted via our website; once submitted, the patient will be contacted within 3 working days with an appointment.
You can also find the LIVI app on our website, which is a FaceTime consultation with a local GP.

Not all medical issues need treatment by a GP. Pharmacy First is an NHS scheme whereby a prescribing pharmacist offers a full consultation and then treats the patient.
Please see like below for more details

https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/

I hope some of the information provided is of some use to you and once again, I thank you for sharing your feedback.

Kind regards
Jo
Wychall Lane Surgery


Provider responded

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OHP-Wychall Lane Surgery

Contact

01216282345

11 Wychall Lane
Birmingham
B38 8TE

Location

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